Transportation Dispatcher - Full Time

Fontainebleau Las VegasLas Vegas, NV
Onsite

About The Position

The Transportation Dispatcher plays a vital role in ensuring the smooth operation of transportation services, scheduling, and assisting guests with their transportation needs. This position requires excellent communication skills, attention to detail, and a commitment to delivering outstanding guest experiences.

Requirements

  • Must be at least 18 years of age.
  • High school diploma or equivalent required
  • Minimum of six (6) months experience in guest services, transportation, or a similar role
  • Extensive knowledge of VIP/Transportation Services in a high-volume luxury resort
  • Highly motivated and energetic personality with a strong commitment to excellence in hospitality
  • Ability to maintain composure when working in busy and stressful situations
  • Excellent organizational skills and attention to detail
  • Ability to manage, prioritize, and delegate multiple projects simultaneously in a fast-paced environment
  • Familiarity with local transportation options and resources
  • Ability to maintain the confidentiality of sensitive guest and company information
  • Proficient in Microsoft application tools, including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook
  • Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
  • Demonstrated ability in maintaining consistent, high-quality service levels
  • Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
  • Work in a fast-paced, busy, and somewhat stressful environment
  • Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
  • Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to read and communicate verbally in English.
  • Written communication skills in English may also be required.
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

  • Proficiency in Transportation software is a plus

Responsibilities

  • Coordinate and schedule transportation services for guests, including airport transfers, local excursions, and shuttle services
  • Maintain accurate and up-to-date transportation schedules to ensure timely pick-ups and drop-off
  • Act as the primary point of contact for guest transportation requests, providing information, assisting with reservations, and ensuring guests' transportation needs are met
  • Collaborate with various resort departments, such as concierge, events, and guest services, to ensure smooth transportation logistics for special events, group activities, and VIP guests
  • Liaise with external transportation vendors and service providers, ensuring services are scheduled, managed, and delivered in accordance with guest expectations and resort standards
  • Effectively communicate transportation details to guests, drivers, and other resort departments, ensuring everyone is informed and aligned on transportation logistics
  • Maintain accurate records of transportation schedules, guest preferences, and any transportation-related incidents or changes
  • Monitor guest feedback related to transportation services, promptly addressing any concerns and identifying opportunities for improvement
  • Collaborate with the Transportation Manager to maintain proper documentation and records
  • Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Benefits

  • Market-competitive compensation
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