Transportation Dispatcher

APPLE EXPRESS COURIER • Mississauga, ON

1d • Onsite

About The Position

Reporting to Transportation Manager, Transportation Dispatcher will act as an important part in the process of managing ICs’ in our overall business. This position is responsible to manage broker’s schedule for pickup in our Mississauga facility. In this role you will build, improve, and implement tools and processes to enhance Transportation efficiency. This will include clear communication between Apple and IC’s, optimizing current routes, providing additional training and coaching to ICs when needed, to maintain all Transportation Metrics and reporting.

Requirements

• A positive attitude to dealing with Apple team and IC’s
• Great knowledge of GTA and SWO areas
• Excellent organizational, negotiation, planning and time management skills
• Analytical and Problem solving skills on the spot; be a self starter
• Proficient in English, oral and written
• Active listener with excellent communication skills
• Proficiency in the use of Microsoft Office and proprietary applications; (Advanced Excel skills)
• Available to work after hours and weekends as required
• Excellent customer service skills
• Proactive approach to solving problems
• Team player with ability to work with cross-functional teams and all levels of management
• Accustomed to working in a fast-paced, dynamic environment
• Ability to work under time pressures as well as managing others and prioritizing work
• Polished communication skills as well as detail oriented
• Must possess integrity, intelligence and energy
• Self-motivated with excellent work ethic, responsible, punctual and self-managed
• English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

Nice To Haves

• College Diploma or University and 2+ years of dispatch experience in warehousing or transportation industry is a strong asset

Responsibilities

• Answer all incoming phone inquiries from local drivers as well as customers
• Timely update all order notes into the system .i.e. Courier Complete
• Communicate any order delays to customers / customer service / logistics coordinators
• Ensure compliance with all Standard Operating Procedures (internals and client specifics)
• Dispatch all orders on the assigned area or Dispatch board
• Monitor the status of all Orders with particular milestones to ensure delivery remains on time
• Assess requirements for all new orders and assign drivers accordingly
• Trace and track requests
• Follow Proof Of Delivery (POD) process
• Ensure other dispatchers are adequately trained and knowledgeable on all areas of the clients
• Participate/ lead other operational projects as assigned.
• Other duties as assigned

Benefits

• Fosters inclusion and respect
• Accessible employment practices, in compliance with the AODA
• Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree