Transportation Dispatcher

First Student • High Ridge Township, MO

2d • Onsite

About The Position

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. First Student is a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day. Their family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Employees are at the forefront of safety and innovation, creating and implementing the most advanced training and technology the transportation industry has to offer. The company aspires to have a culture where all people are First, striving to attract and retain a diverse workforce and providing a drug-free workplace. Their mission is to provide unmatched care and the safest ride to school, ensuring students start and end their day with an exceptional experience and are ready to achieve their full potential. They focus on safety, care for students by ensuring vehicles are welcoming and trusted, surpass customer expectations, foster teamwork, and set the highest standards through innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence.

Requirements

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and physical.
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects.
• Assists with supervision of day-to-day operations

Benefits

• Competitive Pay!
• Medical, dental, and vision insurance
• 401(k) with company contribution
• Paid time off and paid holidays
• Company-paid life insurance
• Stable employment with a well-established organization
• Opportunities for growth and internal advancement
• Employee discounts on cell phone plans, vehicles, electronics, and more through PerkSpot

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED