Transportation Delivery Operations Manager

Staples•Oklahoma City, OK

33d

About The Position

Staples is business to business. You're what binds us together. Our supply chain team is dedicated to meeting our customers' needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers' needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers. What you'll be doing: Manage the performance of a Staples Delivery Operation (SDO) location in an efficient, cost effective, and safe manner while maintaining high customer satisfaction levels. Collaborate with the Director of Delivery Operations for preparing and planning strategies to meet the SDO's daily, weekly, and monthly customer service and financial goals. Ensure all deliveries to Staples North American Delivery (NAD) customers are performed according to time, safety, efficiency, and accuracy standards. Ensure the SDO operates according to budgeted guidelines. Coach and manage associates to high performance standards, while recognizing individual and team successes. Work in concert with the senior management team in implementation of processes and procedures to ensure continuous improvement in efficiencies. Work cross channel with a required high degree of communication with the Call Centers, Fulfillment Center Managers and Sales. Direct daily delivery operations, staffing and resources to accomplish delivery schedule within the assigned delivery area. Ensure administrative processes so they are performed in an accurate and timely manner. Develop individual associate's skills, standards and morale through training and coaching. Direct, support and delegate tasks as appropriate Give consistent and thorough feedback to associates, conduct timely Performance Appraisals, and deliver disciplinary action if necessary. Read, understand and analyze daily, weekly, and monthly operational reports; use these reports to evaluate department's performance; compute figures to accurately plan/adjust headcount to meet department's objectives. Develop and execute daily and weekly action plans to meet department SDO performance expectations. Work with the Director of Delivery Operations to develop, refine, implement, and administer departmental fleet policies, procedures, and systems to provide effective service to all NAD customers and channels at the lowest cost possible. Provide assistance and guidance relating to all SCC integration projects. Work closely with all call center and regional Staples Advantage and Staples Enterprise Account Customer Service personnel to ensure timely notification of delivery issues to be communicated with customers. Serve as a resource to other NAD operations management personnel to resolve delivery problems. Guide Courier Support Operations Manager in daily duties; evaluate results and measure their effectiveness via metrics and customer service levels. Assist the Driver Relations Manager of Delivery Operations. Monitor and evaluate safe work practices and maintain a safe work environment.

Requirements

Strong team based leadership, motivational, and development skills essential.
Experience managing in a high growth, multi-division, multi-million dollar company.
Computation/mathematical ability and reading comprehension of technical/financial materials and reports.
Knowledge of personal computer applications.
Basic English language skills (both verbal and written communications).
Experience and working knowledge of transportation systems and processes, productivity standards, and technology.
Knowledge of personal computer applications.
Calculable computation/mathematical ability and reading comprehension of technical/financial materials and reports.
3+ years of team based leadership, motivational, and development skills
3+ years managing in a high growth, multi-division, multi-million dollar company
Department of Transportation (DOT) Certification required

Responsibilities

Manage the performance of a Staples Delivery Operation (SDO) location in an efficient, cost effective, and safe manner while maintaining high customer satisfaction levels.
Collaborate with the Director of Delivery Operations for preparing and planning strategies to meet the SDO's daily, weekly, and monthly customer service and financial goals.
Ensure all deliveries to Staples North American Delivery (NAD) customers are performed according to time, safety, efficiency, and accuracy standards.
Ensure the SDO operates according to budgeted guidelines.
Coach and manage associates to high performance standards, while recognizing individual and team successes.
Work in concert with the senior management team in implementation of processes and procedures to ensure continuous improvement in efficiencies.
Work cross channel with a required high degree of communication with the Call Centers, Fulfillment Center Managers and Sales.
Direct daily delivery operations, staffing and resources to accomplish delivery schedule within the assigned delivery area.
Ensure administrative processes so they are performed in an accurate and timely manner.
Develop individual associate's skills, standards and morale through training and coaching.
Direct, support and delegate tasks as appropriate Give consistent and thorough feedback to associates, conduct timely Performance Appraisals, and deliver disciplinary action if necessary.
Read, understand and analyze daily, weekly, and monthly operational reports; use these reports to evaluate department's performance; compute figures to accurately plan/adjust headcount to meet department's objectives.
Develop and execute daily and weekly action plans to meet department SDO performance expectations.
Work with the Director of Delivery Operations to develop, refine, implement, and administer departmental fleet policies, procedures, and systems to provide effective service to all NAD customers and channels at the lowest cost possible.
Provide assistance and guidance relating to all SCC integration projects.
Work closely with all call center and regional Staples Advantage and Staples Enterprise Account Customer Service personnel to ensure timely notification of delivery issues to be communicated with customers.
Serve as a resource to other NAD operations management personnel to resolve delivery problems.
Guide Courier Support Operations Manager in daily duties; evaluate results and measure their effectiveness via metrics and customer service levels.
Assist the Driver Relations Manager of Delivery Operations.
Monitor and evaluate safe work practices and maintain a safe work environment.

Benefits

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

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