Operations Manager, Transportation

WM•Woburn, MA

13h•$75,000 - $85,000•Onsite

About The Position

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of CDL Drivers and Driver Helpers. Establishes and maintains positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Requirements

Associate's Degree or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience
Must be at least 18 years of age
Legally eligible to work in the country where the position is located
Valid Driver's License
Proficient with Microsoft Word, Excel, Outlook

Nice To Haves

Successful completion of the WM Operations Manager Trainee program
Minimum of 2 years of leadership experience
experience managing CDL drivers is desired
waste industry experience is a plus
bilingual in Spanish is a plus
CDL license is a plus

Responsibilities

Ensures new frontline employees have tools, instruction, and feedback for successful daily duties.
Meets with new frontline employees, daily, to ensure consistent communication and support of onboarding
Provides timely and consistent touchpoints with frontline employees.
Regular review of best practices to enhance daily performance.
Focus on understanding and progress of frontline employee career goals
Identifies and addresses improvement opportunities.
Collaborates with frontline employees to ensure continued success.
Actively practices and seeks feedback on coaching conversations.
Leads by example to ensure safety practices are paramount with each employee.
Teaching and developing an understanding of the WM Way.
Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
Documents and maintains records required by regulatory agencies such as the Department of Transportation.
Reviews and audits documentation related to route operations, daily, (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Other duties as assigned.