Transportation Operations Manager

Hope Network Careers•Grand Rapids, MI

1d•$55,000 - $60,000

About The Position

Transportation Operations Manager We are all equally human. Join us. At Hope Network , over 2,800 compassionate professionals serve individuals across 125+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose: transforming lives. â¶ï¸ Watch how we create comebacks. Why Join Our Team? We’re proud to offer a robust and meaningful benefits package to support your career growth and overall well-being: Medical, Vision, & Dental Care 403(b) Retirement Plan Paid Time Off Educational Reimbursement Career-Pathing Paid Training Employee Referral Bonus With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible. Work Schedule $ Compensation Monday-Friday 8:00am-5:00pm with flexibility and 24/7 On-Call $55,000-$60,000 annually based on experience What You’ll Do Responsible for the direct supervision, selection and assignments of Customer Care staff. Responsible for taking the lead in the day-to-day operations of the Transportation Customer Care Center including telephone communications, program implementation, passenger eligibility, scheduling, vehicle assignments, and dispatching of both staff and route assignments. Review all new passenger information for accuracy and actively maintain/improve efficiencies such as productivity. Responsible for performing evaluations for the Customer Care Coordinators as scheduled. Assist the Director in identifying and producing new process improvements. Complete any training needed to improve the quality of the department and/or the agency. Work with the Vehicle Maintenance Coordinator to ensure all vehicles meet agency standards. Assist in the processing of new service requests, determining consumer eligibility, confirming funding source, establishing a billing rate, and our ability to accommodate according to prescribed guidelines. Assist and facilitate the scheduling of transportation services for multiple users in the most efficient and cost effective manner possible while insuring as adequate level of service, quality, and flexibility. Assist the Director in assuring that Transportation Services meet all standards of service excellence and assist with FTA and MDOT compliance. Work with the management team to review, develop and implement departmental policy and procedures, with an emphasis on increasing quality and efficiency. Qualifications 4-year degree (BA/BS) from an accredited university/college or five (5) years transportation operations experience required. Minimum of three years supervisory experience Minimum of one (1) of data analytics Valid driver’s license with acceptable driving record as it relates to Hope Network policy. Familiarity with Momentum scheduling software is preferred. Computer literate and competency with Microsoft Office Suite, and other computer applications/software. Our Commitment to Inclusion Our strength lies in our diversity —empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

Requirements

4-year degree (BA/BS) from an accredited university/college or five (5) years transportation operations experience required.
Minimum of three years supervisory experience
Minimum of one (1) of data analytics
Valid driver’s license with acceptable driving record as it relates to Hope Network policy.
Computer literate and competency with Microsoft Office Suite, and other computer applications/software.

Nice To Haves

Familiarity with Momentum scheduling software is preferred.

Responsibilities

Responsible for the direct supervision, selection and assignments of Customer Care staff.
Responsible for taking the lead in the day-to-day operations of the Transportation Customer Care Center including telephone communications, program implementation, passenger eligibility, scheduling, vehicle assignments, and dispatching of both staff and route assignments.
Review all new passenger information for accuracy and actively maintain/improve efficiencies such as productivity.
Responsible for performing evaluations for the Customer Care Coordinators as scheduled.
Assist the Director in identifying and producing new process improvements.
Complete any training needed to improve the quality of the department and/or the agency.
Work with the Vehicle Maintenance Coordinator to ensure all vehicles meet agency standards.
Assist in the processing of new service requests, determining consumer eligibility, confirming funding source, establishing a billing rate, and our ability to accommodate according to prescribed guidelines.
Assist and facilitate the scheduling of transportation services for multiple users in the most efficient and cost effective manner possible while insuring as adequate level of service, quality, and flexibility.
Assist the Director in assuring that Transportation Services meet all standards of service excellence and assist with FTA and MDOT compliance.
Work with the management team to review, develop and implement departmental policy and procedures, with an emphasis on increasing quality and efficiency.