Transportation Operations Manager

Transdev•EAST Hartford, CT

7d•$65,000 - $70,000

About The Position

Operations Manager The Operations Manager reports directly to the General Manager in fulfilling daily operations, including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location. This position is based in East Hartford, CT, and supports their local paratransit operation. Candidates must have experience in passenger transportation, preferably paratransit operations. Transdev is proud to offer: Competitive compensation package of minimum $65,000 – maximum $70,000. Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy

Requirements

2-3 years of transit supervisory experience preferred.
Knowledge of regulatory requirements to assure compliance with applicable Federal, State, and local laws for operating demand response transportation services (FTA, DOT, ADA, and Drug & Alcohol, DOJ Title VI, and State DOT regulation)
Experience supervising schedulers, dispatchers, reservations and drivers
Computer literate with working knowledge of Microsoft Office.
The ability to prioritize tasks effectively and manage time effectively.
The ability to appropriately interact with employees of all levels, including drivers, customers, senior management, client representatives, union officials, and the general public.
Work extended hours, including weekends and holidays, if needed.
Demonstrate regular and consistent attendance and punctuality.
Possess a working vehicle to travel to and from work
Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.
Must be able to work shifts or flexible work schedules as needed.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Work environment will be a combination of both indoors and outdoors.

Responsibilities

Assumes first-line supervision of location employees.
Ensures company policies and procedures are followed
Assists the General Manager in the day-to-day operational oversight of location operations, including Safety, Human Resources, and Finance
Ensures drivers are mentally and physically prepared for their day.
Coordinates daily transit operations' dispatching, reservations and scheduling; in-service monitoring, and turn-in activities.
Have direct involvement in hiring, developing, and disciplining drivers and staff.
Focus on safety, accidents, and customer complaint resolution.
Completes necessary daily and/or weekly reports for company and customer
Tracks and maintains employee attendance system and processes driver and operations staff vacation requests.
Maintains/orders necessary driver and staff uniforms.
Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations-related functions
Performs all other duties as assigned and may assist with other areas based on location needs
Making hiring decisions for authorized roles; evaluated work performance of staff; ensures the timely and efficient completion of all assigned tasks.
Ensure telephone answer rate is at 92% or better
Ensure that abandoned calls are under 5%
Ensure calls are answered in less than 2 mins
Ensure overtime is controlled as per budget
Maintain productivity at 1.65 or better
Perform review and audit of calls