Transportation Customer Service Representative

Quality Carriers•Channelview, TX

4d•Onsite

About The Position

Quality Carriers® is the leading bulk liquid chemical transportation provider in North America. With a fleet of over 2,500 trucks and 6,400 trailers, and a network of 100+ locations and 100+ years of experience, Quality Carriers provides industry leading transportation services to our customers. We are looking for an energetic and reliable Transportation Customer Service Representative to join our team in Channelview, TX. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity and apply at QualityCarriers.com

Requirements

Strong skills in MS Office (Excel, Word, PowerPoint, Access)
Must have experience with transportation software including EDI, and TMW
Must have experience in the transportation industry (bulk chemical preferred but not necessary)
Ability to function as part of a team at a high level
Critical thinker
Strong communication skills (both verbal and written)
High School Diploma or GED

Nice To Haves

Experience with Google Apps preferred

Responsibilities

Managing the relationship with an assigned group of customers.
Making decisions specific to the acceptance of freight and when capacity is limited which freight should and should not be accepted from customers, driven by consignee locations and rate concerns, always working to generate maximum revenues.
Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI and accurately enter them into the TMW Order Management System.
Solicit Freight from customers as directed by TM and or terminal Planner and/or for all available capacity both domiciled and foreign, in the area of responsibility.
Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMW and notifying terminal personnel as needed of all changes.
Work with Planners, Drivers and other terminal personnel to ensure all customer requirements are met.
Track all loads in TMW/Trip alert to proactively identify service concerns.
Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations.
Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers.
Ensure all service issues get properly documented in the NCR system.