Customer Service Representative (Mental Health/Transportation)
About The Position
Mental Health Support Services (MHSS) is seeking a Transportation Customer Service Representative to be responsible for dispatching and relaying information in real-time to both drivers and the transportation office staff. This role involves answering the transportation hotline, providing general information on transportation programs and services, researching and resolving customer issues, and performing various office support tasks. The position also includes completing transportation requests, entering standing order forms for billing, editing Medicaid trips, rerouting drivers, informing staff of no-shows, and assisting with training new drivers.
Requirements
- High school diploma or GED
- One year of customer service experience
- Ability to exercise tact and diplomacy in dealing with the public
- Ability to interact with a variety of people from different cultures and backgrounds and of varying ages
- Ability to perform mathematical calculations
- Ability to communicate effectively orally and in writing
- Ability to operate a personal computer and related software and other standard office equipment
- Ability to develop and maintain effective working relationships with internal and external customers
- Current valid driver’s license and good driving record required
- Based on the Virginia DMV point system, records must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months
- Out-of-state driving records must be obtained by applicant and presented at time of interview
- Records must reflect at least three years of history and be dated within thirty days of interview date
- Pre-employment drug testing, FBI criminal background check, and education/degree verification required
Nice To Haves
- Three years of experience in public transportation preferred
- Some experience with electronic scheduling software preferred
- Experience driving multi-passenger paratransit vehicles preferred
- Experience with individuals with developmental disabilities preferred
- Working knowledge of the principles and practices of customer service
- Working knowledge of standard office practices and procedures
- Working knowledge of vehicle maintenance preferred
- Proficiency in Microsoft Office preferred
Responsibilities
- Answers the transportation hotline and provides general information on transportation programs and services
- Researches and resolves customer issues
- Performs a variety of office support tasks (e.g. data entry, filing, copying)
- Completes ModivCare Transportation requests using Correspondence Tracking System website
- Enters standing order forms for billing and edits Medicaid trips to determine miles billed
- Reroutes drivers as appropriate
- May serve as a back-up driver as needed
- Informs Customer Service Technician/Dispatcher of no-shows of any individuals on the scheduled route
- Assists with training new drivers
- Performs other work as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
