Transportation Coordinator

Reach for Resources, Inc.•Minneapolis, MN

13d•Remote

About The Position

Reach for Resources is a nonprofit agency based out of Minnetonka, Minnesota. We provide individualized services that maximize independence, boost community engagement, and improve physical and emotional well-being to individuals of all abilities. Our recreation department offers small group and individual therapeutic services and contracts with county and city parks and recreation departments to provide adaptive recreation, inclusion support, and training services to their community members. The Transportation Coordinator at Reach for Resources, Inc. is responsible for overseeing transportation services that empower individuals with developmental disabilities to access community programs and services. This position assists with overseeing two primary transportation programs-Trail by Reach and Reach in Motion. Trail by Reach provides door-to-door rides to eligible adults attending adaptive recreation and education programs in specific metro-area cities. Reach in Motion enables individuals to access transportation through Lyft Passes funded by county waivers, promoting greater autonomy and community engagement. The Transportation Coordinator ensures safe, efficient, and responsive transportation logistics, while also supporting participants in navigating transportation tools and services.

Requirements

High school diploma or equivalent; relevant post-secondary education preferred.
Strong organizational and time management skills.
Effective communication skills with a wide range of stakeholders, including individuals with disabilities.
Proficiency in using digital tools such as Microsoft Office Suite and mobile applications.
Ability to learn and navigate systems related to Lyft, county waivers, and scheduling software.
Valid driver's license and reliable transportation.
Must pass an MNDHS background check

Nice To Haves

1 year of experience in human services, transportation coordination, or case management.

Responsibilities

Oversee the coordination and operations of the Trail by Reach and Reach in Motion transportation programs.
Communicate with riders, caregivers, and drivers to confirm logistics and maintain a reliable transportation experience.
Submit accurate and timely rider lists to third-party transportation providers and manage any necessary changes or cancellations.
Ensure all Trail by Reach riders meet eligibility requirements and conduct individual assessments as needed.
Provide support and guidance to participants setting up Lyft accounts and using the Lyft app through the Reach in Motion program.
Set up and monitor Lyft Pass allocations tied to individual county waiver budgets, ensuring compliance and service continuity.
Respond to and resolve transportation-related issues including ride access problems, visibility of Lyft funds, or technical support.
Track and document participant usage, program metrics, and service delivery outcomes for internal reporting and quality assurance.
Maintain accurate, up-to-date records and documentation related to rider information, funding sources, and transportation logistics.
Complete monthly billing in Procentive.
Collaborate with other departments to ensure transportation services align with program schedules and participant needs.
Provide training or informational materials related to transportation services as needed.
Accountability to the Transportation Manager

Benefits

Generous PTO package (15 days for full-time staff) with increases each year worked
13 floating holidays annually (for full-time employees)
Medical, dental, and vision insurance
Life insurance, AD&D, critical illness, hospital, legal, accident, and pet insurance
Retirement savings plan with company matching
Company-paid MN PFML/Short-term Disability/Long-term Disability
Flexible schedule
Mileage reimbursement
Personable and fun co-workers
Caring, supportive supervisors
Plenty of chances to wear casual clothes
A focus on wellness