Transportation Coordinator

Brinks•Springfield Gardens, NY

11d•Onsite

About The Position

Brink’s Global Services USA, Inc. is a division of Brink’s Inc, the world’s premier provider of secure logistics and security solutions in more than 122 countries across 5 continents. Brink’s Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Transportation Coordinator – NY Exports based out of our JFK Airport facility in Springfield Gardens, NY.

Requirements

Minimum 3 years of hands on air freight Export coordination experience including but not limited to routing of shipments, pricing, routing.
Data entry and ensuring an outstanding customer service experience.
Minimum of 3 years working with Microsoft Office and other transportation field software programs – both industry based and proprietary.
Must be 21 years of age or older.
Able to work weekends, holidays and/or extended hours

Nice To Haves

Experience in a fast-paced high volume Export department for an air freight forwarder.
More than 3 years of experience servicing customers in the transportation/logistics industry as a coordinator, shipment router or other similarly situated air freight forwarding professional.
Good basic math skills.
Transferrable internal BGS experience in Exports, Customer Service or other Operational position with working knowledge of BITS, ATLAS and GARCIA.
Knowledge of Cargo Wise operating system

Responsibilities

Receive incoming calls, e-mails and faxes from customers, Brink’s U.S. branches, Brink’s affiliates and agents and respond to requests for rates, billing issues, service queries, in a timely manner
Coordinate day to day activities of the Export team.
Interface and coordinate smooth operation of the Export Department with customers, airlines, and field locations.
Interface with Regional Managers to respond to concerns and issues from field office operations and maintain relationships with customers and overseas affiliates.
Partner with operations staff to determining accurate operational service capabilities.
Responsible for meeting all IATA and US Customs requirements in document generation and cargo handling.
Fully prepare and submit service orders/quotation paperwork for timely billing and analysis purposes.
Maintain/submit special logs, reports, and records as requested.
Handle service concerns diplomatically, channeling complaints to other appropriate personnel as needed.
Determine and secure paperwork required for all international moves, including (but not limited to) commercial invoices, special customs paperwork, etc.
Determine whether a courier is required on a given shipment, and make courier arrangements with the appropriate gateway airport office.
Respond to inquiries regarding the status of items in transit through our system.
Work closely with other members of the department to ensure the appropriate completion and distribution of the workload and maintain a high quality of service to the customers via time efficient and effective response to voice mail, e-mails, and phone calls and by always ensuring that each customer is treated with the utmost respect and consideration.