Transportation Coordinator (Temporary)

Seen Health • Alhambra, AZ

6d • Onsite

About The Position

Seen Health is revolutionizing senior care through the PACE model, offering integrated medical care and social support. As a culturally-focused, technology-enabled organization, we aim to empower seniors to age-in-place with dignity. This role is a temporary contract position for 3 months. The Transportation Coordinator plans, organizes, and coordinates the daily transportation of Seen Health PACE participants to and from the day center and medical appointments. This role involves real-time dispatch to ensure safe and timely transportation, working closely with drivers, the interdisciplinary team (IDT), clinical staff, and the front desk. The coordinator must manage daily routes, respond to same-day changes, and provide transportation with patience, dignity, and cultural sensitivity.

Requirements

• Bilingual required: Mandarin/English or Cantonese/English
• High school diploma or GED.
• Minimum of one (1) year of experience in transportation dispatch, scheduling, routing, logistics, or coordinating a program.
• Strong verbal communication skills and a calm, professional phone presence for coordinating with drivers, participants, and families.
• Demonstrated ability to multitask, stay organized, and make sound decisions quickly in a fast-paced, changing environment.
• Comfortable working with seniors and their families with patience, empathy, and professionalism.
• Proficiency with computers, scheduling/dispatch software, and data entry

Nice To Haves

• Experience in a PACE program, senior care, geriatrics, home care, or healthcare-related transportation setting.
• Familiarity with electronic health records (SeenEHR/Orbit or similar) and transportation/routing or GPS tracking software.
• Knowledge of ADA and non-emergency medical transportation (NEMT) practices, including wheelchair-accessible and paratransit service.
• Cultural competence working with Chinese-speaking senior populations.
• Valid BLS/CPR certification (AHA or American Red Cross) or willingness to obtain.
• Valid California driver's license and clean driving record (ability to support driving coverage in a pinch is a plus, not required).

Responsibilities

• Plan, build, and optimize daily transportation routes and pick-up/drop-off schedules for participants attending the day center and traveling to medical appointments.
• Dispatch and monitor vehicles and drivers in real time, tracking ride status throughout the day and adjusting routes as needed for delays, cancellations, no-shows, and add-on trips.
• Receive and manage incoming and outgoing transportation requests from participants, caregivers, clinical staff, and the IDT, and schedule same-day and future rides accordingly.
• Coordinate closely with drivers to confirm assignments, communicate route changes, and relay participant-specific needs (wheelchair, walker, oxygen, escort, lift assistance).
• Serve as the day-of point of contact for transportation issues — traffic, breakdowns, weather, participant readiness — and problem-solve quickly to minimize disruption to care.
• Communicate proactively with participants and families about pick-up windows, delays, and schedule changes with clear, culturally sensitive, and patient communication.
• Confirm and document each completed trip, mileage, and ride details, and accurately enter transportation data into SeenEHR/Orbit and related systems.
• Partner with clinical and center staff to align transportation with clinic schedules, specialist appointments, meals, and activities so participant care is not delayed.
• Support driver logs, vehicle assignments, and daily readiness checks, and help ensure vehicles are clean, safe, and available for service; escalate maintenance needs promptly.
• Monitor on-time performance and ride quality, flag recurring issues, and recommend improvements to routing and scheduling efficiency.
• Maintain compliance with PACE, Medicare, Medi-Cal, DHCS, ADA, and Seen Health transportation and safety guidelines, including participant safety and confidentiality (HIPAA).
• Perform related duties as assigned to support smooth day center operations.

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Parental and Caregiver Leave
• Lunch, as well as delicious snacks and coffee to keep you energized
• Paid Time Off across holidays, vacation time, personal days, and sick days
• 401k Plan
• Personal and professional development, including CME support and career growth opportunities
• Subscriptions and training on using AI tools including ChatGPT

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED