Transportation Coordinator

Beacon Mobility•New York, NY

12d•Onsite

About The Position

JYL Transportation, Inc. is seeking a dedicated Transportation Coordinator to supervise and advise a team of 30-60 drivers and monitors. This role is responsible for developing and implementing efficient routes across several regions, considering individual client needs and assigning drivers based on their skills and performance. The coordinator will handle messages accurately and professionally, solve operational problems, and maintain positive relationships with guardians, clients, program staff, customer staff, and all Company employees. A key aspect of this role involves reinforcing compliance with Company policies, developing driver skills, and promoting good performance through positive support and appropriate disciplinary actions when necessary. The position requires spending time on the road to understand routes, clients, drivers, and programs, as well as observing and supervising drivers in action and providing emergency backup. Building and maintaining positive relationships with supervised staff, understanding their challenges, and developing professional rapport with all customers (including programs, guardians, special needs clients, and organizational contacts) are crucial. The role also involves maintaining detailed and organized records for monthly billing. Beacon Mobility is an equal opportunity employer committed to diversity and inclusion. They prohibit discrimination and harassment based on protected characteristics and make hiring decisions based solely on qualifications, merit, and business needs. JYL Transportation, founded in 2007, has grown from one vehicle to a fleet of over 30, serving Central and Western Massachusetts with a diverse fleet, including wheelchair-accessible vehicles.

Requirements

Prior supervising experience.
Self-motivated, show initiative, and have a strong work ethic.
Excellent customer service skills.
Detail-oriented.
Like solving problems.
Ability to learn the programs, clients, and employees sufficiently to determine appropriate assignments.
Enjoy working with children.
Good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
Must maintain a safe driving record and driver’s license.
Respond to coverage needs as required.
Able to work comfortably in a small and busy office environment.
Able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
Flexible and adaptable with ever-changing assignments.

Responsibilities

Supervise and advise 30-60 drivers and monitors.
Develop and implement efficient routes across several regions with regard to individual client needs.
Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.
Receive, record, retrieve and deliver messages accurately, clearly and pleasantly.
Routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company employees.
Maintain and reinforce compliance with Company policies through dispatch and direct observation.
Develop driver skills through discussion and example.
Promote good performance through positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.
Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities.
Observe and supervise drivers in action, provide emergency back-up for absent drivers.
Build and maintain a positive relationship with those you supervise; understand and address the challenges they face.
Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract.
Maintain detailed and organized records to accurately perform monthly billing.