Transportation Coordinator II

. Crane Worldwide Logistics . • Houston, TX

6d • Onsite

About The Position

Serve as a first point of contact for customers and carriers, managing communication via phone and email. Use Transportation Management System tools to plan, route, and execute shipments across truckload, LTL, and hotshot services. Provide timely updates on shipments, including Track & Trace and Exception Management. Monitor loads for exceptions, troubleshoot issues, and manage them through to resolution. Assist with customer inquiries, complaints, and service recovery efforts. Support the carrier billing process and resolve discrepancies in coordination with accounting teams. Organize, prioritize, and action a high volume of emails to ensure all service requests are addressed promptly. Contribute feedback and recommendations to enhance efficiency, compliance, and service quality. Maintain accurate shipment records and ensure compliance with company policies and procedures. Participate in continuous improvement initiatives at both the account and operational level.

Requirements

• 2–4 years of experience in logistics, transportation, or supply chain operations.
• Strong communication and customer service skills with the ability to manage multiple priorities.
• Proficiency with Transportation Management Systems and Microsoft Office (Excel, Word, Outlook).
• Strong problem-solving skills and ability to manage exceptions effectively.
• Ability to work independently and as part of a cross-functional team.
• High School Diploma or GED

Nice To Haves

• Bachelor’s degree in Logistics, Supply Chain, or Business (preferred but not required).

Responsibilities

• Serve as a first point of contact for customers and carriers, managing communication via phone and email.
• Use Transportation Management System tools to plan, route, and execute shipments across truckload, LTL, and hotshot services.
• Provide timely updates on shipments, including Track & Trace and Exception Management.
• Monitor loads for exceptions, troubleshoot issues, and manage them through to resolution.
• Assist with customer inquiries, complaints, and service recovery efforts.
• Support the carrier billing process and resolve discrepancies in coordination with accounting teams.
• Organize, prioritize, and action a high volume of emails to ensure all service requests are addressed promptly.
• Contribute feedback and recommendations to enhance efficiency, compliance, and service quality.
• Maintain accurate shipment records and ensure compliance with company policies and procedures.
• Participate in continuous improvement initiatives at both the account and operational level.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED