Sr. Transportation Consultant - West Region
About The Position
Responsible for managing daily service and financial performance including departure and delivery to the customer. Provide tier 1 logistic service provider support; tier 1 is defined as resolve and support root cause identification, day-to-day execution, resolution of challenges and opportunities, and customer implementation/disengagement. This position also involves management of financial components and deliver process improvements that drive efficiency and helps to ensure budget accountability and cost savings opportunities. This means support of the Customer Service teams along with courier partnership requests be completed in a timely manner meeting all expected service level agreements.
Requirements
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration preferred
- 8+ years of experience preferred
- Experience with Tableau is desired
- Proven ability to manage financial components of a business operation
- Excellent analytical and problem-solving skills
- Travel Expectations: 10-15%
Responsibilities
- Manage daily logistics operations, including departure and delivery to customers.
- Proactively identify and resolve challenges and opportunities within the logistics process.
- Support customer implementation and disengagement processes.
- Collaborate with customer service escalation teams.
- Manage relationships with courier partners, ensuring timely completion of requests.
- Manage financial components of the logistics operation, including budgeting, cost control, and financial reporting.
- Identify and implement cost savings opportunities.
- Ensure budget accountability and adherence to financial guidelines.
- Analyze financial data to identify trends and areas for improvement.
- Develop and implement process improvements to enhance efficiency and effectiveness of logistics operations.
- Continuously evaluate and optimize logistics processes to ensure cost-effectiveness and customer satisfaction.
- Create and maintain Standard Operating Procedures (SOPs) for all logistics processes, ensuring standardization and consistency.
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
