Transportation Communications Specialist

AECOM•Atlanta, GA

15h•Onsite

About The Position

AECOM is seeking a Transportation Communications Specialist to be on-site at the Georgia Department of Transportation’s (Georgia DOT) statewide Transportation Management Center (TMC) in Atlanta, with a scheduled shift from 11 a.m to 8 p.m. The Communications Specialist will work alongside the TMC Digital Media Specialist, TMC Communications Specialist, and TMC Manager of Communications & Outreach to develop and update content for multiple media platforms; monitor the Advanced Transportation Management System (ATMS) to be aware of incidents and events on Department roadways and facilitate outreach programs; provide incident coverage during the evening rush hour and interact with partners and the public on Transportation Management (TM) topics. This position reports to the TMC Communications & Outreach Manager.

Requirements

BA/BS plus no experience or demonstrated equivalency of experience and/or education.
Must be able to work stated shift hours of 11am to 8pm EDT
Must be able to travel to outreach events twice per month, throughout the state of Georgia
Valid US Driver’s License required to visit outreach sites, clients, and other AECOM offices.
As a condition of employment, selected candidate must pass a Motor Vehicle Records review.
As a condition of employment must be able to pass client required background check(s)

Responsibilities

Monitor the ATMS and be abreast of district-wide traffic incidents, road closures, and construction reports
Interact with the media, Georgia DOT office of strategic communications as well as stakeholders to provide help with details of incidents, and, where appropriate, provide video feeds from the ATMS
Provide updates and post content to 511 Georgia’s social media outlets through Facebook, Twitter, and potentially other social media platforms
Provide incident coverage via 511 Georgia’s social media channels during the evening rush hour
Monitor major traffic incidents after-hours as part of a rotational on-call schedule
Develop content for multiple platforms that include promotional materials, website copy articles, as well as composing Twitter posts, Facebook, and other social media platform postings
Carry out strategic communication campaigns and initiatives in alignment with Georgia DOT communications efforts
Support district and statewide outreach efforts such as presenting and/or attending events and meetings to build awareness, make connections, and project the Georgia DOT TMC, 511 Georgia, and its programs in a positive light
Interact with Georgia DOT District Communications Officers to build working relationships and increase the benefits of coordinating the work of incident management and traffic operations with the TMC in Atlanta
Travel to Georgia DOT districts across the state to support TMC program outreach efforts such as stakeholder meetings and community events
Stay abreast of changes in media platforms and implement them in a way that will benefit the Department
Facilitate conversations and provide information
Gather information and analyze the current report and previous reports that indicate whether to stay on the same track or take a different route to best serve Georgia DOT and consumers’ needs
Assist and support Georgia DOT’s office of strategic communications as needed
Maintain a log of position activities
Support emergency operations such as severe weather events
Support special events that generate high concentrated traffic such as, but not limited to, mobile operations at sporting events, political rallies, religious gatherings, etc.
Conduct tours for visitors to the Georgia DOT TMC in Atlanta
Provide periodic training to media liaison backup person(s)
Perform TM Operations, incident management, travel information dissemination, and customer service tasks, not explicitly identified, that fall within the scope of the project.
Position may require occasional weekend coverage based on operational needs