Transportation Clerk

Penske•Ravenswood, WV

About The Position

The Transportation Clerk supports daily transportation operations by coordinating shipment documentation, appointment scheduling, and communication between drivers, customers, and internal teams. The role helps ensure accurate records, timely updates, and smooth freight movement into and out of the facility. The clerk maintains pallet tracking where applicable; audits driver logs and trip reports; tracks DOT requirements for logs and driver files; supports internal customers; and tracks customer-directed return goods through closeout for the private fleet. The position also performs office and administrative duties, maintains and distributes route books, interfaces with drivers daily, and assists supervisors with driver coverage for vacations and overflow freight when needed. The role requires prioritizing work, adjusting to position needs, maintaining confidentiality, and completing other projects assigned by a supervisor. Penske Logistics provides transportation, warehousing, and supply chain management solutions, with operations in North America, South America, Europe, and Asia.

Requirements

Two years of general office experience required.
One year of customer service experience required.
High school diploma or equivalent required.
Proficient computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint, required.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary and work the required schedule and at the required location.
Must complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and remember and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel, and reach with hands and arms; and occasionally lift and/or move up to 25 pounds.
Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Coordinate shipment documentation, appointment scheduling, and communication among drivers, customers, and internal teams.
Maintain pallet tracking daily and weekly where applicable.
Audit driver logs, trip reports, and other DOT reporting; maintain files and track DOT requirements for driver logs and files.
Provide internal customer support and interact with customers to resolve issues.
Track customer-directed return goods through closeout for the private fleet.
Perform office and administrative duties, which may include accounts payable/receivable and collections, payroll, fuel reconciliation, office supplies, billing, database maintenance, and miscellaneous reporting.
Resolve driver equipment requests and assist with pallet tracking.
Maintain and distribute route books and interface with drivers daily.
Assist supervisors with driver coverage for vacation and overflow freight when needed.
Involve the Safety team as required by location.
Prioritize workload and adjust as position requirements change.
Maintain confidentiality.
Complete other projects and tasks assigned by the supervisor.