Transportation Broker

THE KENAN ADVANTAGE GROUP•North Canton, OH

8d•Onsite

About The Position

KAG Logistics is seeking a driven, results-oriented Cradle-to-Grave Logistics Broker to manage the full lifecycle of freight transactions—from prospecting and onboarding shippers to carrier sourcing, rate negotiation, dispatch, and final delivery. This role is responsible for building a book of business, maintaining strong customer relationships, and ensuring seamless execution of shipments. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and is motivated by performance-based earnings.

Requirements

Must have business to business inside sales, and / or transferable customer account management experience.
Must have a bachelor’s degree
Proven ability to develop and manage customer relationships
Strong negotiation skills
Excellent verbal and written communication
Ability to multitask and manage high shipment volume
Proficient in TMS systems and Microsoft Office/Google Workspace
Highly organized and detail-oriented

Nice To Haves

2-5 years of freight brokerage or 3PL experience preferred

Responsibilities

Prospect and develop new shipper relationships through cold calling, email outreach, networking, and referrals
Build and manage a personal book of business
Negotiate competitive freight rates with customers
Identify opportunities for growth within existing accounts
Source and vet qualified carriers
Negotiate rates to maximize margin while ensuring service reliability
Develop and maintain strong carrier relationships
Ensure all carriers meet compliance and insurance requirements
Coordinate and dispatch shipments from pickup through delivery
Track loads and proactively communicate updates to customers
Troubleshoot and resolve service issues in real time
Manage documentation including rate confirmations, BOLs, PODs, and invoicing
Manage gross margin on each load
Accurately input load details into TMS
Assist with billing and collections as needed
Monitor profitability and KPIs