Transportation Assistant (Personal Property)
About The Position
The Transportation Assistant serves at a large regionalized Joint Personal Property Shipping Office, providing call center, billing, shipping, and storage section-level services and support to Department of Defense and/or U.S. Coast Guard customers. The position coordinates all aspects of shipping and storage of goods, interprets guidelines and instructions, and adapts processes to resolve customer concerns. It estimates or validates charges, including handling services, temporary storage, third-party services, mileage rates, and accessorial services. The role also conducts statistical samplings and audits to provide oversight of the commercial industry.
Requirements
- U.S. citizenship is required.
- Males must be registered for Selective Service.
- At least one year of specialized experience at the next lower grade GS-06, or equivalent in another pay system, is required.
- Specialized experience includes knowledge of transportation rules, procedures, rates, operations, entitlements, and documentation requirements for domestic or foreign shipments.
- Knowledge of personal property shipping and storage entitlements, differences among service-member and civilian entitlements, government-authorized limitations, movers’ liabilities, and prohibited items.
- Knowledge of transportation and traffic management regulations, policies, directives, and orders across the armed forces to determine shipment and storage entitlements.
- Knowledge of automated systems to reconcile errors involving nonstandard transportation procedures or assist with developing automated transportation procedures for clerical operations.
- Knowledge of transportation modes and factors affecting transportation, including public laws, foreign government requirements, DoD policies, and mode limitations and capabilities.
- Knowledge of government and multi-service/U.S. Coast Guard transportation regulations, policies, and guidelines, including Comptroller General Decisions and traffic management policies and procedures.
- Knowledge of organizational missions, objectives, procedures, and regulatory frameworks for traffic management programs within DoD and other federal agencies.
- Ability to develop and recommend solutions to complex transportation problems and initiatives.
- Ability to respond to questions from government agencies, activity personnel, customers, commercial carriers, and others regarding personal property shipment and storage.
- Ability to gather facts, assess information using analytical and evaluative methods, and make sound decisions.
- Ability to communicate effectively orally and in writing.
- Merit promotion applicants must meet applicable time-in-grade requirements; one year at GS-06 is required for GS-07.
Responsibilities
- Coordinate all aspects of shipping and storage of goods.
- Interpret guidelines and instructions and adapt processes to resolve customer concerns.
- Estimate or validate charges, including handling services, temporary storage, third-party services, mileage rates, and accessorial services.
- Conduct statistical samplings and audits to execute oversight of the commercial industry.
- Provide call center, billing, shipping, and storage section-level services and support to DoD and/or U.S. Coast Guard customers.
Benefits
- Comprehensive federal employee benefits package, with benefits available to the employee and family; specific eligibility depends on position type.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
