Transportation Admin 11:30a-8p

ACV•Buffalo, NY

3d•Onsite

About The Position

ACV Auctions Transportation is looking for an enthusiastic Transportation Administrator who has a knack for cars and wants an opportunity to join a growing company. Transportation is fast-paced and vital to our business; our carrier partners work hard and appreciate super fast payment. This role is responsible for verifying buyer transport orders and achieving the successful resolution of carrier payment inquiries in a timely manner. Please note the required schedule for this position is Monday-Friday 11:30a-8p.

Requirements

High School Diploma or equivalent required.
1 year related experience in customer service, transportation, and/or payments operations.
Ability to read, write, speak and understand English.
A reliable self-starter attitude that can thrive in an entrepreneurial environment.
The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer.
Problem-solving capability.
Able to navigate multiple departments.
Comfort in talking to customers on the phone.
Team Player who willingly accepts change and continuous improvement.
Excellent communication and organizational skills.
A sense of urgency and self-motivation.
Familiar with business technology (Microsoft Office Suite), Salesforce a plus.

Nice To Haves

Salesforce a plus

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsible for ensuring timely payment to our carrier partners
Verify receipt and accuracy of bills of lading (BOL)
Assist carriers with payment inquiries
Communicate the value of working with ACV and why they would want to partner with us.
Convert carriers from check payments to ACH by communicating how much faster it is
Verify all pertinent carrier information is accurately entered into Salesforce
Set proper expectations with carriers regarding how fast we pay
Collect and upload carrier documents to Netsuite and Salesforce
Provide high-quality support to carriers via phone and email as needed
Resolve challenging and complicated payment issues with effective problem solving skills
Follow through to ensure timely, proper resolution and provide continuous communication to all parties involved.
Other duties as assigned.