Transportation Admin 11:30a-8p

ACV • Buffalo, NY

1d • Onsite

About The Position

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Requirements

• High School Diploma or equivalent required.
• 1 year related experience in customer service, transportation, and/or payments operations.
• Ability to read, write, speak and understand English.
• A reliable self-starter attitude that can thrive in an entrepreneurial environment.
• The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer.
• Problem-solving capability.
• Able to navigate multiple departments.
• Comfort in talking to customers on the phone.
• Team Player who willingly accepts change and continuous improvement.
• Excellent communication and organizational skills.
• A sense of urgency and self-motivation.
• Familiar with business technology (Microsoft Office Suite), Salesforce a plus.

Nice To Haves

• Salesforce a plus.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for ensuring timely payment to our carrier partners
• Verify receipt and accuracy of bills of lading (BOL)
• Assist carriers with payment inquiries
• Communicate the value of working with ACV and why they would want to partner with us.
• Convert carriers from check payments to ACH by communicating how much faster it is
• Verify all pertinent carrier information is accurately entered into Salesforce
• Set proper expectations with carriers regarding how fast we pay
• Collect and upload carrier documents to Netsuite and Salesforce
• Provide high-quality support to carriers via phone and email as needed
• Resolve challenging and complicated payment issues with effective problem solving skills
• Follow through to ensure timely, proper resolution and provide continuous communication to all parties involved.
• Other duties as assigned.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED