Transportation Account Manager I

Covenant Logistics•Chattanooga, TN

2d•Onsite

About The Position

The Transportation Account Manager I manages day-to-day customer interactions for assigned transportation accounts or account segments, facilitates and escalates complex conversations, and ensures operational follow-through that protects both customer satisfaction and company performance. This role serves as a trusted extension of the managed transportation team, owning execution, issue resolution, and customer management.

Requirements

Strong customer-facing communication skills with the ability to manage difficult or sensitive conversations.
Sound judgment and decision-making skills, with the ability to operate independently.
Understanding of transportation, logistics operations, and customer account dynamics.
Ability to balance customer needs with business priorities.
Strong organizational skills and ability to manage multiple priorities.
Comfortable coordinating work across teams and holding others accountable to deliverables.
Proficient in Microsoft Office and transportation management systems.
Bachelor’s degree in business administration, supply chain, or related field required. 1 year of relevant work experience may be substituted for each year of education required.
2+ years of logistics experience required.

Responsibilities

Serve as the primary day-to-day point of contact for assigned customers or customer segments.
Facilitate customer conversations related to service performance, capacity challenges, exceptions, and operational changes.
Negotiate customer-specific solutions and adjustments.
Represent the company professionally in customer meetings, calls, and on-site visits.
Identify issues that require leadership involvement and escalate appropriately with clear context and recommendations.
Coordinate with cross-functional team members to manage tasks, ensure execution, and close loops on assigned work.
Monitor daily operational activity for assigned accounts and take appropriate action to resolve issues.
Partner closely with Transportation Account Managers to support account strategy, customer satisfaction, and performance outcomes.
Participate in customer meetings and site visits as needed to support relationships and operational needs.
Ensure accurate documentation, communication, and follow-through on customer commitments.