Transport Specialist

Pafford EMS•Oklahoma City, OK

13h•Onsite

About The Position

Pafford Medical Services is seeking detail-oriented logistics professionals—with an EMT certification preferred, but not required—to serve as Transport Specialists, acting as the central operational bridge between health system discharge planners, transfer centers, and field crews. Leveraging operational experience and clinical or healthcare transport knowledge, the Transport Specialist manages, routes, and directs patient transport logistics across multiple hospital systems and service regions. The Specialist performs level-of-care assessments, optimizes regional asset coverage, navigates multi-jurisdictional transport requirements, and ensures seamless, compliant patient movement across all modalities (BLS, ALS, SCT, and CCT).

Requirements

Active State or NREMT certification (EMT-Basic, Advanced EMT, or Paramedic) preferred, but not required; Oklahoma licensure or reciprocity required upon hire if certified.
High School Diploma or equivalent required.
Must possess and maintain BLS / CPR certification.
EMD (Emergency Medical Dispatcher) certification preferred, or willingness to obtain within sixty (60) days of hire.
Minimum of one to two (1–2) years of active EMS field experience (BLS/ALS/CCT ground ambulance) or prior medical transport dispatch, transfer center, or related healthcare logistics experience preferred.
Regional geographic knowledge preferred, or a willingness to learn the regional service footprint.
Excellent computer proficiency with the ability to operate multiple CAD software applications, GIS/mapping tools, and monitors simultaneously.
Excellent verbal and written communication skills.
Geographic and operational awareness: strong understanding of regional corridors, hospital system networks, and interfacility transport logistics.
Ability to manage high-volume transport requests, live GPS tracking, and multi-line telephone and radio communications simultaneously.
Strong clinical triage judgment to properly align transport levels of care (BLS, ALS, SCT, and CCT) with complex patient needs.
Exceptional verbal communication skills, with the ability to negotiate transport timelines calmly, directly, and empathetically under pressure.
Ability to remain organized and decisive in high-pressure, rapidly changing operational situations.

Nice To Haves

EMT certification preferred
EMD (Emergency Medical Dispatcher) certification preferred

Responsibilities

Receive inbound transport requests from hospital transfer centers and case managers, analyzing clinical needs to ensure the requested transport level (BLS, ALS, Specialty Care Transport [SCT], or Critical Care Transport [CCT]) matches patient acuity and safety requirements.
Dynamically assign and route ground and specialized units across multiple health systems to minimize wait times, reduce out-of-service miles, and maintain balance across service zones.
Navigate regional transport logistics, verifying that inter-facility moves adhere to company scope-of-practice guidelines, crew licensing limits, and operational standards for basic, advanced, and critical care units.
Act as the operational liaison among hospital charge nurses, discharge planners, receiving facilities, and field crews to manage timing expectations, delays, and complex bed handoffs.
Utilize Pafford medical protocols and operational guidelines to coordinate unit dispatch and prioritize requests based on acuity (including high-acuity SCT/CCT patients), hospital deadlines, and contractual response times.
Accurately enter transport data, clinical levels of care, facility details, and unit milestones into Computer-Aided Dispatch (CAD) and tracking software.
Handle sensitive information with professionalism while maintaining HIPAA compliance and patient confidentiality.
Supports and promotes the Pafford EMS culture and serves as a steward of the company brand.
Maintains strict adherence to hospital policies, procedures, and standards.
Maintains strict compliance with all Pafford Policies & Procedures.
Maintains strict compliance with all rules and regulations set forth by state and federal programs.
Performs other related duties or tasks as assigned.