Transport/Preparation Specialist II

SCI Shared Resources•Whittier, CA

1d•Onsite

About The Position

The Transport Specialist II is a high-impact position responsible for the professional and highly efficient management of all decedent removal, transportation, and dispatch operations. This position requires exceptional organizational skills, compassionate customer service, and strong leadership to train removal staff, manage complex logistics, and drive continuous process improvements, maintaining the highest standards of dignity and professionalism for every service provided. This crucial role operates on a 40-hour work/5 days a week work week schedule and requires a willingness to alternate schedules to meet the needs of the department for essential mortuary operations. This role includes hands-on dispatch duties, staff training, quality control via ride-alongs, and administrative management of departmental resources and documentation systems (including HMIS).

Requirements

Minimum of five (5) years of experience as a removal/transport driver in the funeral service industry required.
Proven ability to professionally, efficiently, and accurately complete tasks in an environment of constant interruptions.
Excellent written and oral communication skills with the ability to influence and persuade co-workers, management, and external partners.
Maintain positive, professional relationships with co-workers, third-party removal companies, and external partners (hospitals, Coroners offices).
Exceptional organizational skills; highly detail-oriented and able to prioritize effectively.
Proficiency in MS Office (Outlook, Excel, Word, PowerPoint).
Familiarity with the HMIS program or similar mortuary/funeral management software.
Self-motivated, accessible, and adaptable to change, with a demonstrated willingness to help others.
Work indoors and outdoors during all seasons and weather conditions
Frequent, continuous periods of time standing, up 6 hours per day
Lifting, pushing, pulling, etc. up to 30 pounds
Working beyond “standard” hours as the need arises
Working around and/or handling deceased and working around families and colleagues.

Nice To Haves

Funeral Directors license preferred.

Responsibilities

Manage and oversee removal process, time management and efficiency of calls being dispatched
Maintain quality control over all data entry, ensuring information is accurate and comprehensive.
Oversee that the quality and professionalism of all decedent handling and check in procedures are being followed.
Oversee and assign departmental assets, including company vehicles and phones, during the assigned shift.
Print and manage all essential documents, including embalming authorizations and minimal preparation forms.
Accurately check and list arrangement appointment times and communicate effectively with the Mortuary Office, Arrangements Department, and families regarding any issues pertaining to the removal process.
Conduct regular ride-alongs to directly verify that removal personnel are professional, courteous, and uphold high standards when meeting with family members.
Develop, create, and lead comprehensive training programs for incoming dispatchers and drivers on removal protocols, paperwork, SOPs and efficient call completion.
Actively work to optimize internal resources and scheduling to minimize all 3rd party hired calls.
Manage and coordinate schedules to optimize in-house removals
Work with management to draft SOPs, policies and procedures relating to dispatch duties and removals and ensure staff strictly adheres to safety rules and attendance policies.
Promote continuous improvement by recommending process enhancements, implementing solutions, and measuring impact on efficiency and service delivery.
Prioritize staffing and internal resources over third-party services. Maintain 80%-90% in house removal rate.
Create and update all dispatch Excel spreadsheets for tracking metrics (including case count) and performance.
Oversee company vehicle maintenance and costs, promptly communicating all necessary repairs, and maintaining office and facility supplies/equipment (copiers, printers).
Manage complex operational issues, including lost cases, coroner sign outs, embalming authorizations, holds for autopsies, and troubleshooting HMIS issues.