Transport / Preparation Specialist I

SCI Shared Resources•Whittier, CA

14h•Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. Responsible for the care, removal, and transport of deceased. Safely and courteously drives company owned vehicles. Professional appearance required when in contact with families. Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodation. As the face of Rose Hills, on removals where a family is present, the expectation of this position is to interact with the family, explaining the next steps the family will be going through in a respectful and compassionate manner. Professionally and courteously answer our heavy phone traffic. Obtain and print all information needed to complete removals. Efficiently dispatch removal personnel on calls. Record and check-in all dispatched calls in HMIS, our PCC Daily Work Log, Monthly Work Log and Refer Logs. Check-in decedents upon arrival at Rose Hills with a high level of compassion, empathy and integrity. Oversee and assign the company vehicles and company phones assigned to our department during assigned shift. Keep our PCC Daily Work Log, Monthly Work Log and Refer Logs up to date. Print embalming authorizations and/or minimal preparation forms, as applicable. Continuously put our mission, vision and values into practice. Maintain positive, respectful and professional working relationships with coworkers, cross-functional departments and all Rose Hills associates. Maintain a respectful work environment and positive working relationships with our third party removal companies, coroner personnel, medical field staff and vendors. Demonstrate willingness to help others. Strictly adhere to our attendance policy. Carry out all responsibilities following our company policies, procedures, rules, and controls. Abide by our company dress code and any department requests regarding work attire. Adhere to safety rules and funeral service industry regulations. Promptly report unsafe practices to management. Keep management promptly and fully informed of all issues, matters of significance, and take prompt corrective action where necessary. Performs mortuary support functions, including stocking and ordering of supplies, cleaning of preparation and work areas including the first call vehicles, movement and placement of caskets and flowers, various errands, all as directed by the immediate supervisor on duty supervisor and/ or manager. Responsibilities include moving caskets and decedents throughout the mortuary preparation areas and storage locations. Overseeing organization to ensure accuracy of decedent location and updating appropriate logs and documents. Performs all duties and responsibilities in a timely and efficient manner and in accordance with established company policies to achieve the overall objectives of this position. Complete all assigned paperwork in a timely manner. Assists in dressing of decedents, placement into and setting up the stateroom/ visitation room. Perform other duties as assigned or directed by management.

Requirements

Must be professional, compassionate, and respectful with families at all times.
Ability to professionally, efficiently, and accurately complete tasks in an environment with constant interruptions.
Good written and oral communication skills.
Ability to prioritize.
Be accessible and approachable.
Be self-motivated and adaptable to change.
Detail-oriented.
Understand the importance of continuous learning.
MS Office Software: Outlook, Excel, Word, PowerPoint.
Familiarity with HMIS program.
Must possess a valid California Driver’s License.
Documentation of HBV vaccination record, agree to take HBV vaccination or sign a HBV informed consent/ refusal form.
Ability to locate and route directions to removal locations.
Ability to lift, carry, push or pull up to twenty (20) to thirty (30) bodies/caskets per day, weighing from 70# to 300# into and out of refrigerated storage.
Must have good driving record and be able to drive Company vehicles as needed.
Must be able to physically and emotionally handle the requirements of dispatching personnel, constantly being around and moving human remains in a temperature-controlled environment.
Must constantly think about and comply with health and safety regulations, and practice good hygiene.
Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Nice To Haves

Communicate persuasively with co-workers, management team and customers, to gain cooperation; use persistence, finesse, and tact.
Anticipate the needs of our department and recommend solutions.

Responsibilities

Care, removal, and transport of deceased.
Safely and courteously drive company-owned vehicles.
Interact with families, explaining next steps in a respectful and compassionate manner.
Professionally and courteously answer phone traffic.
Obtain and print all information needed to complete removals.
Efficiently dispatch removal personnel on calls.
Record and check-in dispatched calls in HMIS, PCC Daily Work Log, Monthly Work Log, and Refer Logs.
Check-in decedents upon arrival at Rose Hills with compassion, empathy, and integrity.
Oversee and assign company vehicles and phones assigned to the department during the shift.
Keep PCC Daily Work Log, Monthly Work Log, and Refer Logs up to date.
Print embalming authorizations and/or minimal preparation forms.
Put mission, vision, and values into practice.
Maintain positive, respectful, and professional working relationships with coworkers, cross-functional departments, and all Rose Hills associates.
Maintain a respectful work environment and positive working relationships with third-party removal companies, coroner personnel, medical field staff, and vendors.
Demonstrate willingness to help others.
Adhere to attendance policy.
Carry out all responsibilities following company policies, procedures, rules, and controls.
Abide by company dress code and department requests regarding work attire.
Adhere to safety rules and funeral service industry regulations.
Promptly report unsafe practices to management.
Keep management informed of all issues and take corrective action.
Perform mortuary support functions, including stocking and ordering supplies, cleaning preparation and work areas, cleaning first call vehicles, movement and placement of caskets and flowers, and various errands.
Move caskets and decedents throughout mortuary preparation areas and storage locations.
Ensure accuracy of decedent location and update appropriate logs and documents.
Perform all duties and responsibilities in a timely and efficient manner.
Complete all assigned paperwork in a timely manner.
Assist in dressing of decedents, placement into and setting up the stateroom/visitation room.
Perform other duties as assigned or directed by management.