Transport Dispatcher

Inova Health System•Falls Church, VA

4h•Onsite

About The Position

The Transport Dispatcher coordinates and assists with prioritizing ambulance transportation for patients within the Inova Health System. This position also assists with coordinating critical care transports for Inova’s specialty teams for patients internal to Inova and from our external care partners. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

Certification - Emergency Medical Technician upon start
1 year of EMS Dispatch/Transfer Center/Healthcare experience/EMT or higher certification
High School diploma or equivalent

Responsibilities

Answers, screens, and directs calls for general or emergency ground transportation.
Enters transportation requests into brokerage software and tracks in progress transports for timely ETA’s and re-broker as needed.
Schedules pre-arranged pickup and drop-off while determining the appropriate level of care needed for the patient.
Arranges specialty and critical care transportation. Communicates with multiple departments and EMS personnel.
Communicates with nursing teams to inform of ETA changes or prioritization of requested transports.
Assists with prioritization of transport requests to ensure timely transports of patients with interventional needs.
Assists with coordination of critical care transfers and transport requests in partnership with Inova’s specialty teams.
Recognizes and assists with escalations of transport inquiries and challenges to appropriate vendor resources.
May perform additional duties as assigned