Transport Customer Service Technician I

University Hospital, Newark NJ • Newark, NJ

9d • $21 - $22 • Onsite

About The Position

Under the supervision of a Manager or Supervisor, provides safe and efficient transportation services for patients across all age groups, from neonates to geriatrics. Also responsible for transporting patient-related materials, including but not limited to specimens, oxygen tanks, packages, requisitions, supplies, medication orders, and lab items. May use various tools and equipment such as pagers and locks as part of daily operations. Performs routine preventive maintenance on transport equipment as needed.

Requirements

• High School Diploma or GED required
• Minimum of one (1) year customer service experience, preferably in a healthcare setting
• Must be able to read, write, speak, understand, and communicate in English effectively to perform job duties
• Ability to interact professionally with a diverse range of patients and healthcare staff
• Must be physically capable of walking and standing for extended periods
• Able to push, pull, lift, and bend with proper hand-eye coordination as outlined in PM&R Physical Assessment
• Must complete University Hospital’s body mechanics training within three (3) months of hire
• Ability to complete CPR training as required
• Must be flexible and able to adapt to changing staffing needs and rotating shifts with advance notice

Responsibilities

• Transports patients safely and efficiently across all age groups, from neonates to geriatric patients
• Operates under the supervision of a Manager or Supervisor
• Delivers patient-related items, including specimens, oxygen tanks, packages, requisitions, supplies, lab samples, and medication orders
• Utilizes necessary tools and equipment such as pagers, locks, and other transport-related devices
• Ensures proper handling and timely delivery of materials to support patient care
• Conducts routine preventive maintenance and safety checks on all transport equipment
• Adheres to hospital protocols and safety standards during all transport activities

Benefits

• Paid Time Off (PTO)
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED