Transport and Logistics Customer Service Representative

Midwest Refrigerated Milwaukee, Inc.•Milwaukee, WI

3d•$20 - $22•Onsite

About The Position

The Customer Service Representative (CSR) plays a key role in supporting our customers through proactive communication, accurate order management, and dependable service. This position ensures timely handling of quotes and orders while collaborating closely with Customer Account Managers, Outside Sales, and the broader Logistics Team to deliver consistent, reliable results. The CSR is expected to demonstrate professionalism and provide support that reflect our commitment to “support our customers with the highest quality food and cold chain logistics services.” By upholding our Midwest Values of Modesty, Integrity, Dependability, Work Ethic, Efficiency, Safety, and Trust, the CSR helps drive customer satisfaction and support the overall growth of the business. At Midwest Refrigerated Services, we are driven by our Midwest Values of: Modesty Integrity Dependability Work Ethic Efficiency Safety Trust It is the expectation that all employees exemplify these values.

Requirements

1-3 years of customer service experience required (logistics/transportation preferred)
Proficiency in typing and navigating common business systems (Email, Microsoft tools, McLeod)
Ability to quickly learn new processes and problem-solve in a fast-paced environment
Demonstrate positivity and willingness to contribute to team success
Takes responsibility for completing tasks accurately and on time
Clear communication skills, both written and verbal, with customers, peers and leadership
Proficiency with technical systems and ability to adapt to new tools
Customer service skills including ability to Hear, Empathize, Apologize, and Take action (HEAT)

Responsibilities

Maintain regular, proactive communication with existing customers
Respond to inbound quote requests from the Customer Service inbox
Provide support to Customer Account Management (CAM) team with servicing customers
Work collaboratively with both CAM’s, Outside Sales, and others in the Logistics team
Prepare customer reports under the direction of CAM team
Accurately enter orders into Company systems and verify information for timeliness and accuracy
Deliver professional, customer-focused service with strong sense of responsibility
Escalate issues appropriately when beyond scope of authority
Maintain regular and reliable attendance, following company attendance policies
Follow company policies, procedures, and compliance standards
Participate in training and development activities as assigned, and company and/or team meetings
Identify and share opportunities to improve processes and communication