Customer Service & Logistics Representative - CHEM

Ravago Americas•Hamilton Township, NJ

7d•$55,000 - $70,000•Hybrid

About The Position

In this position, you will be responsible for the entire customer service and logistics process. As soon as an order has been placed by one of our customers, you will enter it into the system, organize and execute all steps for on-time delivery, keep the customer informed along the way and invoice the customer according to the agreed terms. This is a diverse, challenging, and multi-task position that involves both logistics and commercial aspects, which means you must be organized and have the ability to transition quickly from task to task with fine attention to details.

Requirements

Excellent written and oral communication skills
Ability to create, enhance, and maintain customer relationships
Handles fast paced and stressful situations well
Exceptional customer service skills
Self-motivated with the ability to work accurately and efficiently
Maintain organization amongst a process flow with moving pieces
Skilled in investigating issues and formulating creative solutions
High School diploma required
Relevant logistical and commercial work experience, preferably in the chemical industry
Familiarity with Incoterms2020
Proficiency in English required
Living close to the New Jersey/Pennsylvania border, somewhere in the greater Trenton/Hamilton/Princeton region, to work in our Hamilton, NJ office on a flexible schedule

Nice To Haves

Preferably a bachelor’s degree (4-year degree) from an accredited college or university.
High school graduate with relevant work experience specifically in the CSL area working for a chemical manufacturer or distributor.
Minimum of 5 years of relevant work experience in similar title and scope of responsibility
SOP Software
Microsoft suite: Outlook, Excel, Teams, SharePoint, PowerPoint

Responsibilities

Arranging every aspect of the transportation from A to Z.
Negotiating with 3rd party suppliers.
Arranging and organizing all the necessary customs documentation required for import and export orders (e.g., AES, DEA filing, IMDG).
Communicating regularly with customers and suppliers about deliveries.
Checking the quality parameters of the products.
Processing of invoices.
Handling of any complaints.
Monitoring the delivery times each morning.
Carrying out inventory/stock control at the end of each month.
Entering orders into the system.
Organizing and executing all steps for on-time delivery.
Keeping the customer informed along the way.
Invoicing the customer according to the agreed terms.