Transplant Patient Advocate

Getinge•Worthington, OH

1d•$26 - $28•Remote

About The Position

The Transplant Patient Advocate aids with transplant readiness, and overflow call support to Paragonix transplant partners. Advocates will answer, screen, and direct patient overflow calls in accordance with provided hospital workflows and while adhering to all Paragonix Transplant Services policies and protocols. Advocates will also proactively assist with ensuring transplant readiness of the transplant partner’s recipients. They will also contribute to patient review and presentation for transplant readiness.

Requirements

High School diploma
Established history working in high stress/ customer interacting field

Nice To Haves

Medical certificate program or state or national medical certification (i.e. EMT, MA, Phlebotomy, RT)
Bachelor's degree in health science, general science, or equivalent experience in transplant related field.

Responsibilities

Answers, screens, and directs patient overflow calls according to provided transplant center workflow
Reviews EMR for transplant readiness and coordinates readiness needs to patients, coordinators, and physicians
Assist with training of new coordinators as directed by triage leadership
Collaborate on triage related quality initiatives
Provides triage support to transplant coordinator as directed by triage leadership
Maintains necessary training and credentials for Paragonix, hospital EMR, and OPTN computer systems.
Excellent customer service and communication skills with both internal and external staff including relaying clear, concise, and pertinent clinical information.
Responsible for being reachable by the designated call platform during their 12-hour call shift.
Excellent customer service and communication skills with transplant center recipients and family members.
Documentation of transplant center response into the OPTN computer system in accordance with established automatic rule out criteria.