Patient Advocate

Matter Health • Memphis, TN

11d • Remote

About The Position

Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities. The Patient Advocate & Liaison (PAL) is a field-based role responsible for building trusted relationships with older adults in affordable housing communities and helping them stay engaged in their healthcare journey. Working alongside a Nurse Practitioner (NP), the PAL serves as the primary relationship-builder for their assigned communities, educating patients about Matter Health, supporting enrollment, coordinating follow-up, identifying barriers to care, and connecting patients to needed services. This role is ideal for someone who enjoys working directly with people, thrives in community settings, and is passionate about improving healthcare access for underserved populations.

Requirements

• 1–2 years of experience in community outreach, patient advocacy, healthcare, social services, customer service, hospitality, account management, sales, or another relationship-focused role
• Passion for serving older adults and underserved communities
• Outstanding communication and relationship-building skills
• Comfort working independently in a field-based environment
• Strong organizational and time-management skills
• Ability to collaborate effectively with clinical and operational teams
• Valid driver’s license and reliable transportation

Nice To Haves

• Experience working with Medicare populations
• Experience with community organizations
• Experience with Salesforce
• Experience with Athena
• Experience with healthcare outreach
• Bilingual Spanish proficiency

Responsibilities

• Build trusted, lasting relationships with older adults living in assigned communities
• Serve as the primary community representative for Matter Health
• Educate prospective patients about Matter Health’s care model and available services
• Support patient outreach, enrollment, scheduling, and ongoing engagement
• Conduct in-person outreach, phone calls, and community events to connect with patients
• Partner closely with Advanced Practice Providers (APPs), Social Workers, Care Navigators, and Operations teams
• Identify barriers to care and connect patients with appropriate community resources
• Assist patients throughout their healthcare journey—from initial introduction through ongoing engagement
• Maintain accurate documentation in Salesforce and Athena
• Help improve patient retention and overall healthcare access within assigned communities

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Employer-funded HSA options
• Employer-funded FSA options
• Employer-paid life insurance
• Employer-paid disability insurance
• Voluntary illness coverage
• Voluntary accident coverage
• Voluntary hospitalization coverage
• Access to Matter Health’s in-person care services
• Access to Matter Health’s virtual care services
• Competitive compensation
• 401(k) with company match
• Access to financial wellness resources and support
• Up to four weeks of PTO
• 10 paid company holidays
• Two volunteer days annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed