Transplant Outreach and Networking Coordinator, Transplant Cellular Therapy, Full-Time, Days

UChicago Medicine•Chicago, IL

16h•$76,000 - $101,300•Hybrid

About The Position

UChicago Medicine is hiring a Transplant Outreach and Networking Coordinator for its Transplant Cellular Therapy department. The role develops and executes integrated outreach, marketing, and communications strategies to promote the Transplant and Cellular Therapy Program’s clinical and research missions, expand referral networks, elevate brand eminence, and meet volume targets. The Coordinator partners with medical and administrative leadership and teams across Physician Relations, Network Development, Marketing, Patient Access Services, Hematology-Oncology communications, Communications, and Web Strategy. The Coordinator develops outreach and promotional materials; manages internal and external newsletters, web pages, and social media; coordinates sponsorship events, conferences, and symposia; and supports timely patient scheduling and communication with referring providers. The position also tracks performance indicators, prepares scorecards and monthly leadership updates, manages referral data, and analyzes market trends. The role is based in the greater Chicagoland area and requires onsite work and travel four days per week, with one remote day.

Requirements

Bachelor’s degree in marketing, communications, or business.
At least five years of professional experience and advanced knowledge in the field, with proven success in healthcare brand management and marketing.
Analytical skills, including knowledge of market research techniques and return on investment.
Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Publisher, and graphics tools such as Canva.
Experience with marketing tools such as data analysis software, content management systems, AI tools, and digital advertising.
Ability to disseminate concise, accurate, and timely information to internal and external audiences.
Ability to communicate effectively with various organizational levels.
Excellent organization and communication skills, with the ability to manage multiple projects simultaneously.
Commitment to high standards of customer service.

Nice To Haves

Master’s degree.
RN or healthcare background.
Hospital or academic medical center experience.
Marketing and communications experience within a cancer service line.

Responsibilities

Develop, coordinate, and execute strategies with Program leadership, Physician Relations, and Network Development to expand referral networks and promote the program’s reputation and research initiatives.
Assess strategic outreach plans, priorities, and program goals with Program leadership.
Attend outreach events with the Physician Relations team to understand customer needs.
Develop and execute marketing and communications strategies with Program leadership, Communications, Marketing, and Web Strategy teams.
Execute marketing and communications campaigns, including advertising, press releases, white papers, and content for patients, caregivers, and external partners.
Manage the Program and Jonas Center web pages and social media presence.
Create web content promoting program attributes, research breakthroughs, and patient stories.
Create interactive content that encourages audience feedback.
Coordinate Program-sponsored conferences and symposia, including Post-ASH and the Jonas Center symposium.
Assist with sponsor recruitment and program planning.
Build networks and identify hospital-based sponsorship and event opportunities to promote the program and engage customers.
Work with Physician Relations and Patient Access teams to facilitate timely patient scheduling and a positive patient experience.
Close the communication loop with referring providers to enhance customer service.
Attend network meetings and collaborate with network site leaders to promote cohesive patient care across the UCM network.
Prepare the Jonas Center Annual Report.
Write and design newsletters communicating program updates and clinical trial offerings.
Track key performance indicators and create activity and return-on-investment scorecards.
Provide monthly updates to Program leaders.
Manage the referral database and analyze market trends.
Perform other duties as assigned.