Transplant Financial Counselor
About The Position
Baylor St. Luke’s Medical Center is a 1,045-bed facility located in the Texas Medical Center. As a joint venture with Baylor College of Medicine, Baylor St. Luke’s is an internationally recognized leader in research and clinical excellence, with breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. The hospital houses the Dan L Duncan Comprehensive Cancer Center, a nationally-accredited and NCI-designated comprehensive cancer center. Our new McNair Campus is designed around the human experience, utilizing evidence-based practices for the safety of patients, visitors, staff, and physicians. This 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education. As our Transplant Financial Counselor, you will be a vital part of the transplant team, responsible for coordinating financial resources for Transplant and/or VAD patients. Your role is crucial in ensuring financial readiness and continuity of care for patients and their families. You will work daily with patients and families to coordinate financial resources from the initial evaluation through post-transplant care. This includes answering insurance questions, providing multidisciplinary recommendations on financial candidacy, and adhering to departmental policies for charges and Medicare Cost Report. You will establish financial expectations for patients/guarantors, ensuring accurate information for efficient account processing. Success in this role requires strong financial counseling expertise, exceptional communication skills, and meticulous attention to detail regarding insurance and cost reporting. A deep understanding of transplant financial requirements, collaborative teamwork, and a compassionate approach to patient support are essential.
Requirements
- High School Graduate General Studies and Four years of related experience in Transplantation, upon hire
- High School GED General Studies and Four years of related experience in Transplantation, upon hire
Nice To Haves
- None
Responsibilities
- Work with patients/families to coordinate financial resources from evaluation through post-transplant care.
- Answer insurance questions.
- Provide multidisciplinary recommendations on financial candidacy.
- Adhere to departmental policies for charges and Medicare Cost Report.
- Establish financial expectations for patients/guarantors, ensuring accurate information for efficient account processing.
- Obtain detailed patient insurance benefit information; medical management and transplant.
- Discuss benefits and other financial issues with patients and/or family members during initial evaluation.
- Advise patients on insurance and billing issues and options.
- Serve as a resource for patients and their family members on financial matters.
- Coordinate all necessary payer authorizations including documentation of financial information appropriately in the EMR.
- Consistently monitor and update information regarding insurance data, physicians, authorizations and managed care contracting.
- Assist patients and their families with questions concerning insurance and other financial issues.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
