Transplant Coordination Spec

Seattle Children's•Seattle, WA

2d•$32 - $48•Onsite

About The Position

The Pediatric Transplant Specialist is responsible for facilitating activities associated with a specific complex program or group of complex programs in a specialty/functional area including scheduling, coordination of communication, data management, document preparation, and process improvement. Supports development and maintenance of related tools, policies, training materials, and methods/procedures for communication and coordination with internal teams, external departments, and community providers, payers and agencies. Works in collaboration with the Program Manager and other program staff to help to implement the program's objectives in support of identified goals and the continuous improvement process. Partners with the program team to implement operational solutions. Responsible for ensuring effective communication among stakeholders and program staff. Facilitates interdepartmental activities, ensuring ongoing effective program operation and/or implementation. Oversees a moderate to high volume of complex work in support of the program. This level performs work under limited supervision with independent judgment required. SERIES CONCEPT: A program is a specialized area with specific complex components and discrete tasks which distinguish it from the main body of the organization. There is a defined plan to accomplish a particular objective with elements and scope that distinguish it from the usual scope and responsibilities of a department or functional area. The specialized tasks involve interpretation of policies, procedures and regulations, independent functioning and public contact. A program typically has a long-term focus with an expectation that the plan/program will serve or impact on-going needs or goals. The primary responsibilities and accountabilities are typically transferable from one program to another. The performance of administrative tasks are in support of the individual's performance specific to the program. Transplant Specifics: This role functions as a Program Coordinator III and will be responsible for managing the intake, tracking, and coordination of complex transplant referrals, ensuring that all required clinical documentation, authorizations, and regulatory elements are complete, accurate, and timely. In addition to referrals, this position is responsible for scheduling and tracking all patient appointments within multidisciplinary teams, ensuring scheduling follows UNOS and CMS guidelines. Working within a multidisciplinary pediatric transplant team, the Transplant Specialist partners closely with transplant physicians, advanced practice providers, nurses, social work, finance, and external referring providers to support seamless referral workflows. This role requires a high level of attention to detail, robust organizational skills, and the ability to communicate with empathy and professionalism while supporting children and families navigating emotionally complex and high-acuity care. The Pediatric Transplant Specialist plays an important role in supporting regulatory compliance, maintaining referral data and audit-ready documentation, monitoring referral timelines, and identifying and escalating barriers to progression. Through proactive coordination and a family-centered approach, this role helps ensure safe, equitable, and efficient access to pediatric transplant services while supporting operational excellence and an exceptional patient and family experience. This role supports the shared partnership of the Living Donor program between Seattle Children's Hospital and the University of WA. This role will track living donor information and monthly invoices sent from the University of WA. This role ensures appropriate payment requests are submitted into Workday for approval by the department leader.

Requirements

Bachelor’s Degree or equivalent combination of education/experience that demonstrates knowledge and competency.
Five years of coordination support experience; including at least two (2) years of experience organizing multiple projects through to completion.
Experience working on process improvement projects with cross-functional teams.
Experience organizing multiple projects through to completion.
Successful track record convening and facilitating dialogue with multiple and diverse stakeholders.
Experience with: drafting, editing and developing communications and/or reports.
Experience with insurance authorization workflows, medical records review and completeness checks, data tracking, spreadsheets, and referral dashboards.

Nice To Haves

Familiarity with transplant-specific regulations (CMS, OPTN/UNOS)
Lean, Six Sigma, or process-improvement training
Experience with accounting

Responsibilities

Facilitating activities associated with a specific complex program or group of complex programs in a specialty/functional area including scheduling, coordination of communication, data management, document preparation, and process improvement.
Supports development and maintenance of related tools, policies, training materials, and methods/procedures for communication and coordination with internal teams, external departments, and community providers, payers and agencies.
Works in collaboration with the Program Manager and other program staff to help to implement the program's objectives in support of identified goals and the continuous improvement process.
Partners with the program team to implement operational solutions.
Ensuring effective communication among stakeholders and program staff.
Facilitates interdepartmental activities, ensuring ongoing effective program operation and/or implementation.
Oversees a moderate to high volume of complex work in support of the program.
Managing the intake, tracking, and coordination of complex transplant referrals, ensuring that all required clinical documentation, authorizations, and regulatory elements are complete, accurate, and timely.
Scheduling and tracking all patient appointments within multidisciplinary teams, ensuring scheduling follows UNOS and CMS guidelines.
Partnering closely with transplant physicians, advanced practice providers, nurses, social work, finance, and external referring providers to support seamless referral workflows.
Supporting regulatory compliance, maintaining referral data and audit-ready documentation, monitoring referral timelines, and identifying and escalating barriers to progression.
Tracking living donor information and monthly invoices sent from the University of WA.
Ensuring appropriate payment requests are submitted into Workday for approval by the department leader.