Transitional Services Supervisor (TRNSUP-04)

New Freedom's Career•Phoenix, AZ

7d•Onsite

About The Position

Join New Freedom – Where Second Chances Become Bright Futures. At New Freedom, we don’t just believe in second chances—we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives. We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference— this is where you belong. We’re looking for a strong, compassionate, and accountable Transitional Services Supervisor to lead our re-entry services team and help drive meaningful outcomes for the members we serve. In this role, you’ll oversee Transitional Services Re-Entry Specialists and Peer Coaches, support day-to-day service delivery, and partner across departments to ensure high-quality, member-centered care. You’ll balance leadership, operations, staff development, and performance oversight—all while helping people rebuild stability, dignity, and forward momentum in their lives. This role is ideal for someone who: Is passionate about re-entry work, recovery support, and helping individuals build a successful path forward after incarceration or major life disruption Leads with both compassion and accountability, and knows how to support staff while holding a high bar for performance Thrives in a fast-paced, mission-driven environment where strong judgment, flexibility, and follow-through matter Can coach, develop, and supervise team members while effectively addressing boundaries, performance concerns, and operational needs Understands how to balance member advocacy, staff leadership, documentation oversight, and program compliance Wants a leadership role that is both deeply meaningful and highly impactful.

Requirements

Strong interpersonal, organizational, time-management, critical-thinking, and problem-solving skills
The ability to lead with accountability, model professionalism, and work effectively in a fast-paced environment
Proficiency with MS Office, internet-based tools, and electronic documentation or Electronic Health Record (EHR) systems
Behavioral Health Technician (BHT) designation, including qualifying behavioral health experience and/or higher education consistent with role requirements
Two (2) or more years of previous behavioral health experience
High school diploma or GED and age 21 or older

Responsibilities

Leading and supporting a team of Transitional Services Re-Entry Specialists and Peer Coaches to ensure quality, member-centered re-entry services are delivered effectively
Coaching, developing, supervising, and evaluating staff to support performance, accountability, retention, and professional growth
Overseeing member support activities and helping ensure continuity of care through coordination of admissions, discharges, transfers, and ongoing service delivery
Promoting services that support member privacy, dignity, safety, rights, and successful re-entry outcomes
Partnering with department leadership, Human Resources, and executive stakeholders to support operational excellence, staff engagement, and effective program management
Managing departmental operations tied to safety concerns, complaint resolution, quality improvement, survey readiness, and member/client satisfaction
Ensuring compliance with organizational policies, documentation standards, billing expectations, and regulatory requirements
Monitoring and signing off on staff documentation and billing to support accuracy, timeliness, and best practices
Serving as a daily operational resource for staff related to tools, supplies, processes, and department workflow
Meeting team and department performance expectations, including KPIs tied to quality care, engagement, and service delivery