Transitional Case Manager, Exeter Site

CMHA Thames Valley Addiction and Mental Health Services • South Huron, ON

6d • CA$27 - CA$37 • Onsite

About The Position

Our Case Management Program embodies this belief by supporting individuals experiencing mental illness or addictions to live as independently as possible, while working collaboratively with a Transitional Case Manager to build their support systems. As a Transitional Case Manager, you’ll also focus on assisting clients with connecting to their community and teaching life skills to help them to achieve their recovery goals.
Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.
Consider revitalizing your career and make a difference in your community by joining our team!

Requirements

• Diploma or degree in a health, social service or a related discipline
• Valid G driver's licence and access to a vehicle with at least $2 million in liability insurance to occasionally transport clients
• Ability to attend work regularly
• Police Vulnerable Sector Check completed in the last six months

Nice To Haves

• Current First Aid/CPR
• NVCPI
• ASSIST
• Knowledge of serious mental illness and its impact on clients
• Excellent knowledge of community resources in the Thames Valley region
• Knowledge/experience working within the criminal justice system
• Bilingual both official languages

Responsibilities

• Assist with short term crisis management by providing an urgent/emergent response to individuals in need of case management supports
• Engage with clients on a short-term basis to support their immediate needs
• Conduct a variety of assessments (skills, functional ability, needs, barriers, etc.)
• Assess the adequacy of resources/supports currently available to the client
• Determine the impact of psychiatric symptoms on functioning
• Identify risk factors related to client and staff safety as well as relapse
• Assess barriers to successful community living (e.g. treatment options, transportation, finances, etc.)
• Obtain information, as needed, from other relevant sources
• Ensure the assessment incorporates cultural and ethnic factors
• Identify areas requiring additional assessment
• Assist the client to identify their personal goals and preferences and utilize standardized tool (GAIN, OCAN, etc.)
• Design rehab plans based on client needs, goals and preferences
• Assist the client to navigate systems and connect to appropriate resources
• Assist the client to explore options and consequences of different choices
• Build on the client’s personal strengths, abilities and resources
• Help clients work towards their vision of a positive personal future
• Help clients identify practical strategies for achieving their vision
• Ensure issues related to transportation are addressed, incorporated into the rehab plan and are consistent with organizational policies and practices
• Work in partnership with the client in all aspects of planning
• Identify intervention strategies to meet goals
• Establish an intervention plan which includes expectations and responsibilities of the client, Case Manager, other supports (e.g. family) and resources, as well as the frequency and nature of interventions
• Obtain necessary consents
• Document and communicate the plan to all relevant stakeholders
• Provide individual skill teaching and/or support the client to obtain the necessary skills training from other sources
• Provide needed information and education about mental illness, coping skills, services, resources, self-help and consumer initiatives/supports
• Utilize basic communication and intervention skills, supported by empirical validity, practice guidelines and relevant standards of care for different interventions
• Encourage and facilitate personal growth and development towards rehabilitation and recovery
• Motivate the client to learn new skills and behaviours
• Build on client’s personal strengths and adjust interventions based on individual response
• Support the client to access needed resources
• Assist the client to identify and connect with personal/natural supports
• Meet with the client regularly to work on specific goals until other permanent supports are in place
• Have knowledge about community resources relevant to clients, including other mental health services, entitlement and benefit programs, (e.g. ODSP, Ontario Works, London Housing, etc.)
• Identify, develop and maintain good links with a wide range of community resources
• Assist the client to obtain needed resources by educating and supporting the client to access resources, linking the client to appropriate services, advocating with or for the client when needed
• Demonstrate knowledge of community resources and its place within the mental health care system
• Assist in building positive working relationships across the service system
• Participate in public education and advocacy
• Have knowledge of range of crisis prevention and intervention approaches including: crisis prevention strategies, crisis planning, crisis intervention, risk assessment, relapse prevention strategies, crisis services and hospital services
• Maintain regular contact with the London Mental Health Crisis Service to communicate relevant information about clients who may utilize that service
• Regularly solicit feedback from the client regarding their needs and preferences
• Regularly seek input from other relevant stakeholders, internal and external, regarding client progress and incorporate that information into planning and interventions
• Conduct ongoing assessments of client’s progress towards recovery and the need for ongoing intensive case management
• If intensive case management is no longer required, ensure a discharge plan has been developed with the client and other relevant stakeholders
• Ensure important information is communicated to all relevant stakeholders and documented in the record
• Provide outreach support (cold-calls phone/walk-ins) to clients who need more information about mental health services

Benefits

• 9% in lieu of benefits
• Immediately eligible for optional enrollment in the Healthcare of Ontario Pension Plan (HOOPP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree