Transition Partner

LPL Financial•Fort Mill, SC

1d•$31 - $51

About The Position

We are currently searching for a new Transition Partner to join our team in Capital Partners & Client Solutions. This role focuses on leading advisors and their teams through various RIA conversion paths and is primarily responsible for coordinating the activities associated with these transitions and the various structures including LPL Corporate RIA, Hybrid RIA, establishing a new RIA and Independent Financial Advisor (IFA).

Requirements

2+ years of financial services experience
1+ years of previous customer service or consulting experience
Strong customer focus, excellent communication skills, hardworking, excellent organizational skills
Proven track record in relationship building, relationship management and customer service; maintains consistently high customer satisfaction
Comfortable interacting with all levels of customer, employee and management; not encumbered by title or position

Nice To Haves

FINRA license preferred
Associates degree is strongly desired, Bachelors a plus

Responsibilities

Build strong relationships with our clients (Financial Advisors/Professionals) and internal business partners
Consult and guide transitioning advisors through the transitions processes, set expectations and provide ongoing alignment with the transition timeline; establish trust quickly
Research complex topics, facilitate activities associated with resolution through completion
Rely on strong communication skills to bring advisors and teams through policies and procedures knowledge transfer; Leverage knowledge of conversion path types to drive work forward
Act as primary Point of Contact (PoC) for all inquiries; maintain ownership, provide knowledge transfer and educate our customers through the entire transition journey; Emphasis on service and timely closeout
Follow organizational conversion procedures/checklists; Consistently demonstrate adherence to best practices while also maintaining appropriate level of flexibility needed to support the needs of the advisors
Establish strong lines of communication with all applicable internal departments to ensure we are meeting expectations and maintaining our path to an on-time conversion and status change
Diligent maintenance of notes on all internal/external communications within Salesforce
Daily monitoring of conversion pipeline & proactively reaching out to engage with clients
Regularly participate in organizational training and maintain awareness of up-to-the-minute policies and procedures
Maintain a positive customer experience and high degree of satisfaction by bringing our corporate values to life daily