Transition of Care Coordinator Behavioral Health

CVS Health•Birdsboro, PA

3d•$60,522 - $129,615•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Summary: The Transition of Care Coordinator Behavioral Health utilizes advanced clinical judgment and critical thinking skills to facilitate appropriate member behavioral health transitions. The TOC Coordinator BH leverages case management tools, such as assessments and care planning, direct provider coordination/collaboration, and coordination of wraparound services to promote effective utilization of available resources and optimal, cost-effective outcomes.

Requirements

3–5 years of direct clinical practice experience post Master’s degree (e.g., hospital, ambulatory, or outpatient setting)
2+ years demonstrated proficiency with: Personal computer use
Keyboard navigation
MS Office Suite (Teams, Outlook, Word, Excel, SharePoint, etc.)

Nice To Haves

Managed care/utilization review experience
Case management and discharge planning experience

Responsibilities

Ensures safe and appropriate transitions between settings by collaborating with identified points of contact at facilities, members, responsible parties, legal guardians, providers, and support networks through the interdisciplinary care team process.
Through the use of clinical tools and information/data review, conducts assessments of referred member’s needs/eligibility and determines approach to meeting needs by evaluating available internal and external programs and services.
Analyzes utilization, self-reported, and clinical data available to consolidate information and begins to identify comprehensive member needs.
Follows members through their inpatient behavioral health and medical admissions and continues oversight through transition from the acute setting to all other settings with the goal of reducing readmissions and increasing permanency in the community.
Available to conduct face-to-face visits as necessary for high risk members.
Coordinate care and reassess member’s need as clinically indicated and per desktop and jobaid requirements.
Ensures members transition upon discharge with adequate supervision, recommended behavioral health, physical health, pharmacy resources, and care management support.
Educates and supports member/caregiver focusing on seven primary areas: medication management, use of personal health record, follow-up care, signs and symptoms of worsening condition, nutrition, functional needs and advance directives.
Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and address complex clinical indicators which impact care planning and resolution of member issues.
Using advanced clinical skills, identify crisis intervention with members experiencing a behavioral health or medical crisis and refers them to the appropriate clinical providers for thorough assessment and treatment, as clinically indicated.
Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/services.
Applies and/or interprets applicable criteria and clinical guidelines, standardized care management plans, policies, procedures, and regulatory standards while assessing benefits and/or member’s needs to ensure appropriate administration of benefits.
Using a holistic approach consults with managers, medical directors and/or other program representatives as needed to overcome barriers to meeting goals and objectives.
Presents cases at case conferences/rounds to obtain a multidisciplinary view in order to achieve optimal outcomes.
Engages and builds continued professional relationships at network facilities.
Identifies and escalates quality of care issues through established channels.
Communicates and collaborates with medical and behavioral health professionals to influence appropriate member care.
Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promotes lifestyle/behavior changes to achieve optimum level of health.
Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
Helps members actively and knowledgably participate with their provider in healthcare decision-making.
In collaboration with the member and their care team develops and monitors established plans of care to meet the member’s goals.
Utilizes case management, utilization management, and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.
Consistently meets defined performance and productivity standards Monday-Friday with Ability to work two (2) evenings a week to 9pm CST.
Other duties as assigned.