Transit Service & Operations Analyst

Arlington County VA•Arlington, VA

20h•Hybrid

About The Position

Arlington Transit, housed within the Department of Environmental Services, seeks a Transit Service & Operations Analyst to support planning, analysis, and performance management of Arlington County’s transit services. The Transit Bureau oversees the planning, delivery, and operations of Arlington Transit’s fixed route bus service (ART), paratransit (STAR) and microtransit (MICRO), as well as coordination with regional transit partners. The selected candidate will collaborate with planners, operations staff, and external stakeholders to analyze service performance, develop data‑informed recommendations, and support initiatives that improve transit reliability, efficiency, and customer experience.

Requirements

Bachelor’s degree in transportation, urban planning, logistics, public administration, business administration, or a related field
Considerable experience supporting transit, transportation, or service analysis, planning, or operations
Experience developing community programming, analyzing transportation or service delivery data
Ability to collaborate across teams and communicate findings clearly to technical and non‑technical audiences

Nice To Haves

An interest in public transit operations, service planning, and data‑driven decision‑making is strongly preferred
Transit service planning, operations analysis, or performance measurement
Preparing reports, maps, or presentations for planning or public engagement purposes
Analyzing and visualizing data using spreadsheets, databases, or GIS tools
Knowledge of regional transit systems or local government operations
Managing multiple priorities and coordinating across internal and external stakeholders
A current valid Driver's License

Responsibilities

Developing training materials and programming to encourage and promote transit as a primary transportation mode for Transit Program Initiatives (Students Ride Free, Metro Lift and Senior Travel Training)
Supporting development and evaluation of bus, paratransit and microtransit service plans through service area observations and desk review, including temporary and long‑term service changes
Monitoring and analyzing transit service performance, ridership trends, and operational data to support planning, scheduling, and service improvement initiatives
Preparing data summaries, and reports to support internal decision‑making, public outreach, and stakeholder communications
Assisting with implementation, monitoring, and reporting for transit initiatives, pilot programs, and strategic plan priorities, including County’s Transit Strategic Plan
Collaborating with internal County staff, regional transit agencies, consultants, and service providers to support transit planning and operational activities
Analyzing customer feedback, comments, and field observations to identify issues and recommend service improvements
Maintaining and organizing transit service documentation, including route information, service plans, and supporting materials
Serving as a project or task coordinator on assigned transit/transportation planning or operational projects
Performing other related duties as assigned to support Transit operations and departmental priorities