Transit Quality Assurance Specialist

RTC of Southern Nevada•Regional Transportation Commission (RTC) Las Vegas, NV

22h•Onsite

About The Position

A Transit Quality Assurance Specialist makes observations, documents and reports activities of transit operations to ensure the service provider is delivering service according to the contract. FLSA STATUS: Non-Exempt Working Conditions: Due to the nature of our 24/7 business with around the clock transit services applicant must be able to work evening shifts which may include weekends and holidays.

Requirements

Equivalent to high school diploma and three (3) years of transit operations or customer service experience.
Must possess and maintain a valid Class C Driver's License at time of application.
Employment with the Regional Transportation Commission in this position is contingent upon the results of a comprehensive background investigation, including qualifying education/experience verification, social security trace, criminal history records review, and driving history record check.
Employment is contingent upon the results of a physical examination performed by our examining physician.
RTC Application On-Line Profile: Follow all the instructions on the application to include any education and experience that would qualify you for this position.
Ability to work independently
Effectively communicate in person, via email and over the telephone
Ability to compose various activity reports, maintain various spreadsheets, and document necessary information
Ability to manage phone calls, booking information, and passenger escalations
Demonstrated experience auditing data to determine whether liquidated damages can be assessed due to lack of compliance with contract terms and conditions
Ability to inspect vehicles for cleanliness and damage, install rider alerts, informational tear sheets, deliver collateral to different departments and RTC partners

Responsibilities

Performs a variety of tasks associated with transit operations as it relates to ensuring on-time performance, bus stops, driver performance, no-shows, fares, routes, bus schedules, contract compliance and reporting.
Observes and alerts passengers about transit service interruptions.
Gathers and compiles passenger numbers and data for reporting purposes research and analyze data collected.
Monitors routes to ensure performance meets standards; recommends changes to remedy deficiencies.
Audits data to determine whether liquidated damages can be assessed due to lack of compliance with contract terms and conditions.
Listens, monitors, observes and evaluates performance of drivers and radio dispatch operation.
Inspects vehicles for cleanliness and damage, install rider alerts, informational tear sheets and delivers collaterals to different departments and partners across the service area.
Performs a variety of tasks associated with specialized transit service operations, as it relates to handling passenger inquiries, scheduling/booking, troubleshooting, passenger issues and driver dispatching.
Composes various activity reports, maintains various spreadsheets, and documents necessary information.
Works closely with other departments and contractors to ensure the successful fulfilment of the agency’s goals.
Drives official vehicles to job sites in a safe and efficient manner.
All other duties as assigned.