Transit Operations Training Manager

City of Charlotte

2d•$98,731 - $141,926•Onsite

About The Position

The Transit Operations Training Manager creates, designs, and implements development programs tailored to transit operational needs. The incumbent identifies skills gaps and challenges across bus, rail, and support divisions and develops targeted programs that strengthen workforce readiness, safety performance, and operational consistency. This role delivers classroom and field instruction, oversees training quality, manages certification pathways, and directs long‑term training strategy for Transit Operations. The successful candidate must have excellent interpersonal and communication skills and the ability to manage multiple training programs simultaneously. This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year’s sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long‑term investment in mobility. It’s an important and exciting step forward for transit in our region. Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service. If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs. The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We’re excited about what’s ahead and appreciate your interest in being part of it.

Requirements

At least 5 years of experience in training and development with a proven track record in designing and delivering learning programs.
Experience conducting classroom and field‑based training, administering assessments, and managing certification or compliance‑based training programs.
Adult Learning Principles and instructional design methodologies.
Familiarity with classroom, blended, and field‑based training methods.
Strong project management skills with the ability to plan, organize, and execute multiple training programs simultaneously.
Ability to facilitate engaging training sessions that cater to diverse learning styles.
Capacity to manage multiple tasks and projects while maintaining high standards of quality.
Strong communication and collaboration skills for working with supervisors, SMEs, and leadership.

Responsibilities

Deliver structured courses covering safety protocols, regulatory compliance, customer service, operational procedures, and equipment use.
Conduct hands‑on operational and safety training in the field to reinforce correct procedures and safe work practices.
Provide instruction on transit systems, operational equipment, and safety‑critical competencies.
Deliver safety, ROW awareness, hazard recognition, and other compliance‑required training.
Conduct written tests, skills demonstrations, and field evaluations to validate competency.
Maintain attendance records, OJT logs, assessment results, and certification documentation.
Review training plans and ensure consistency with safety policies, departmental standards, and regulatory requirements.
Ensure all modules follow consistent structure, terminology, and technical accuracy.
Validate scoring consistency and ensure compliance with testing standards.
Update training modules based on incidents, investigations, corrective actions, or operational changes.
Work with operational supervisors and subject matter experts to validate technical accuracy and training relevance.
Coordinate training calendars, classes, field sessions, and instructor assignments.
Align training with Operations, Safety, HR, and other internal partners.
Provide weekly and monthly updates on training progress, completions, and workforce readiness.
Support employees during field tasks to reinforce training concepts and safe work practices.
Lead the full training program for Transit Operations or Maintenance, ensuring alignment with operational goals and performance standards.
Build annual training strategy aligned with operational needs, safety priorities, and workforce planning.
Approve new courses, major updates, and technical content changes.
Manage training budget, materials, equipment, and instructional resources.
Oversee certification pathways, compliance tracking, and regulatory documentation.
Prepare and deliver training performance dashboards and reports to senior leadership.
Support CATS Safety Culture by reporting safety concerns and issues through established methods as outlined in the Agency Safety Plan (ASP).