Transit Operations Supervisor [CDL Class B or higher with Passenger endorsement and no airbrakes (L) restriction Required]

RTA of Central Maryland•Annapolis Junction, MD

17d•Onsite

About The Position

The Regional Transportation Agency (RTA) of Central Maryland is seeking a dedicated, responsible, team-oriented, solutions-driven Transit Operations Supervisor. The role performs operational, managerial, and administrative work and provides timely instructions and responses concerning operational information. RTA manages and operates public transportation in Anne Arundel County, Howard County, northern Prince George’s County, and the City of Laurel, including fixed-route and paratransit services. The supervisor provides direction and instructions throughout the day, audits service, routes, and road conditions, and recommends alternate routes as appropriate. The position supervises at least 10 drivers and dispatchers, supports other supervisors, and helps foster a cohesive, positive work environment. The role also responds to passenger and public inquiries, investigates and documents incidents, monitors operator performance, coordinates service alternatives when needed, and uses automated computer systems to retrieve scheduled information. This is a full-time, non-exempt position based at RTA’s Operations Facility in Annapolis Junction, Maryland. The schedule combines daytime, evening, and weekend hours in a 24-hour, 365-day operation. The position is considered essential and may require work during inclement weather and emergencies. The supervisor must maintain a CDL Class B or higher with Passenger endorsement and no Airbrakes (L) restriction, as well as a medical examiner’s certificate (DOT card).

Requirements

High school diploma or GED equivalent.
One to two years of direct supervisory experience and/or road supervisor experience.
Ability to successfully and efficiently operate a tablet, cellphone, and personal computer.
Intermediate computer knowledge and skills in a Windows environment; excellent Microsoft Word, Excel, and Outlook skills.
Ability to read, speak, write, and understand English clearly.
Maintain a Commercial Driver’s License (CDL) Class B or higher with Passenger (P) endorsement and no Airbrakes (L) restriction.
Ability to work independently and objectively, meet deadlines, and accept job responsibilities.
Ability to communicate effectively and work with all departments.
Ability to work in a 24-hour, 365-day-per-year operation.
Ability to interact positively and sensitively with customers and staff with special physical and/or non-neurotypical needs.
Ability to communicate effectively by telephone, email, and other electronic means.
Ability to acquire and maintain a medical examiner’s certificate (DOT card).
Pass a pre-employment drug screening and comply with RTA’s safety-sensitive drug and alcohol testing program.

Nice To Haves

Fluency in Spanish and/or French.
One to two years of direct supervisory and/or road supervisor experience in a transit setting.
Previous operations management experience in a transit environment.

Responsibilities

Demonstrate professional and ethical conduct.
Provide unifying direction and clear instructions about operational issues throughout the day.
Audit service, routes, and road conditions, and recommend alternate routes to dispatch as appropriate.
Support other supervisors and foster a cohesive and positive working environment for drivers and dispatchers.
Supervise a minimum of 10 drivers and dispatchers, including managing attendance, approving time-off requests, assisting with personnel issues, and verifying schedules.
Provide public transportation information to passengers, the general public, and other agencies; respond to inquiries and requests courteously.
Investigate accidents, incidents, disputes, and disturbances in accordance with policy and in conjunction with appropriate authorities; write related reports.
Write reports concerning service disruptions, security incidents, and operator performance or behavior in accordance with policies and procedures; assist operators with filing reports as needed.
Assist in creating and updating reference materials for dispatchers and operations supervisors.
Monitor operator driving skills and work habits.
Authorize trips outside transit services when necessary.
Schedule alternative routes and assist with passenger rides when necessary.
Use automated computer systems to retrieve scheduled information.
Monitor pull-outs and service areas.
Participate actively and routinely in supervisory training.