Transit Operations Supervisor (Grade 12/Step 5) (2nd Shift)

City of Huntsville • Huntsville, AL

7d • Onsite

About The Position

The City of Huntsville’s Public Transit department is seeking qualified applicants to fill our Transit Operations Supervisor position(s). This is a supervisory role responsible for training, directing, coaching, and assisting bus operators, paratransit operators, and dispatchers to ensure safe, on-time, and customer-friendly fixed route bus service, special event transportation, and paratransit service for the elderly and disabled. Work involves answering questions, making operational decisions, and directing to ensure correct policies, procedures, and practices are followed. The incumbent will be the first level of escalation for difficult customer issues. Coordinates daily routes for assigned bus operators. Assigns vehicles and coordinates scheduling to ensure adequate route coverage for service runs.

Requirements

• High school diploma from a school accredited by a regional accrediting agency recognized by the U.S. Department of Education or GED certificate issued by the appropriate state agency.
• Minimum of five (5) years' experience as a Public Transit Bus or Paratransit Operator, Public Transit Dispatcher, or successfully supervising 5 or more Public Transit Bus Operators, Paratransit Operators, or equivalent supervisory experience in a service related business or industry.
• Valid Class D Driver's License upon hire.
• Must obtain and maintain a Class B CDL License with Passenger Endorsement within 6 months of hire date or promotion date.

Nice To Haves

• Public Transit Operations experience preferred.

Responsibilities

• Training, directing, coaching, and assisting bus operators, paratransit operators, and dispatchers.
• Ensuring safe, on-time, and customer-friendly fixed route bus service, special event transportation, and paratransit service for the elderly and disabled.
• Answering questions, making operational decisions, and directing to ensure correct policies, procedures, and practices are followed.
• Serving as the first level of escalation for difficult customer issues.
• Coordinating daily routes for assigned bus operators.
• Assigning vehicles and coordinating scheduling to ensure adequate route coverage for service runs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED