Drives bus, van, car, or lightweight truck to transport guests, trainees, or company personnel along with product pick-up and delivery. Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures. Works as a team with other associates to maintain the best service standards available. Complies with hotel safety and Loss Control Procedures and has knowledge of all hotel emergency procedures. Maintains four star/four diamond service standards. Drives vehicle to and from private or central loading areas to and from Northern Quest Resort and Casino or other destinations according to assigned schedule. Transports guests and/or team members to and from the airport or other locations as assigned. Assists disabled passengers into and out of the vehicle, and with guest luggage. Secures passengers’ wheelchairs to restraining devices to stabilize wheelchair during trip. Operates radio or similar device to communicate with base station or other vehicles to report disruption of service. Monitors the vehicles’ fuel, lubricants, and accessories. Keeps records of trips and behaviors of passengers. Fulfills any reasonable work requested by a Manager or Supervisor. Provides exceptional service to customers and employees when performing job duties and conducts oneself in a professional and businesslike manner to reflect Northern Quest’s high standard of excellence. Uses proper interpersonal skills when dealing with customers and employees. Shares information with other departments to facilitate their successful performance. Ensures guest confidentiality standards are followed. Responsible for maintaining a good attendance record. Ensures control/protection of company assets. Provides exceptional guest service by assisting passengers with the handling, loading, unloading, and storage of luggage and personal items in a safe and efficient manner. Frequently handles multiple pieces of luggage throughout the shift while maintaining safety standards and protecting guest property. Bends, stoops, reaches, twists, and lifts luggage from ground level to vehicle storage compartments and passenger loading areas. This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED