Transit Coordinator, Grade T2

Montgomery County • 8710 Brookville Rd Silver Spring MD 20910 USA, MD

1d • Onsite

About The Position

This is an internal job posting, available only to current Montgomery County Government employees, employees affected by a reduction-in-force with priority rights, active local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP), or active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship. The Montgomery County Department of Transportation (MCDOT) aims to provide seamless, equitable, safe, and environmentally responsible transportation options that support economic growth. The Division of Transit Services specifically coordinates transit services, operating the Ride On bus system with over 850 employees and nearly 400 buses on 80+ fixed routes, serving approximately 18 million riders annually. The Transit Coordinator role supports the County's public transit bus operations by monitoring, coordinating, directing, and reporting on Ride On service, taking corrective actions to ensure safe, timely, and efficient transit. The ideal candidate possesses strong communication skills, knowledge of Ride On procedures and County geography, a focus on safety, and problem-solving abilities to manage service disruptions.

Requirements

• Two (2) years of experience as a Transit Bus Operator.
• Graduation from high school or possession of a High School Certificate of completion recognized in the State of Maryland.
• Possess a valid Class B Commercial Driver's License (CDL) with Passenger and Air Brake Endorsements from the incumbent's state of residence.
• Must be at least twenty-one (21) years of age on the first day of employment.
• Must be able to work rotating shifts on weekdays and weekends.
• Must be able to work off-site.
• Must be able to work overtime during inclement weather situations and emergencies, which may include overnight stays.
• Must participate in a pre-employment medical evaluation, including a physical examination and drug screening.

Nice To Haves

• Strong organizational skills with the ability to prioritize tasks and maintain consistent, adequate service coverage.
• Effective problem-solving abilities, especially in fast-paced operational environments.
• Excellent communication skills, clear, professional, and customer-focused when interacting with Bus Operators, colleagues, and the riding public.
• Ability to prepare clear, detailed, and accurate reports, particularly those related to incidents, safety events, or service disruptions.
• Ability to use common software applications, including Microsoft Office, and demonstrate technical proficiency with operational tools and transit-related systems.

Responsibilities

• Assign buses to Bus Operators daily and deploy relief or stand-by Operators to cover open runs.
• Work closely with Bus Operators to receive and act on reports involving vehicle condition, breakdowns, crashes, traffic delays, road hazards, and other factors affecting timely service delivery.
• Investigate and document vehicle crashes, passenger or pedestrian injuries, disruptive patrons, adverse road conditions, obstructions, and other hazards; respond to unplanned situations requiring unscheduled bus movements, including emergencies.
• Intervene in customer–operator disputes and provide direct, one-on-one assistance to riders in various locations.
• Conduct on-site crash and personal injury investigations; prepare clear, detailed reports and provide testimony as needed.
• Operate a transit bus under unusual or emergency circumstances to maintain service coverage.
• Use radio and digital tools (computers, laptops, tablets) to maintain real-time communication, complete reports, perform Wi-Fi checks, enter data, produce absence and overtime reports, and receive instructions.
• Monitor Bus Operator performance in the field and at sign-in, ensuring compliance with safety rules, customer service expectations, route and schedule adherence, and uniform standards.
• Support Bus Operator training and coaching by providing route familiarization, guidance on safe operating practices, and feedback on service performance.
• Coordinate with Central Communications, maintenance personnel, and emergency services to remove unsafe vehicles from service, arrange change-offs, implement detours, and restore normal operations.
• Participate in special or programmed transportation services by providing maps and directions and ensuring service is delivered safely, on time, and in accordance with established procedures.
• Perform related duties as required.

Benefits

• The salary range represents the earning potential for this position. The anticipated hiring range for this position will be $64,614 to $110,418, based on the candidate’s qualifications and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED