Transit Control Lead (M-W 9:30a-6p Sat/Sun 7:00a-3:30p)

BOK Financial • Coppell, TX

11d • Onsite

About The Position

We're building a culture at BOK Financial where amazing people (like you) can bring their best, be their best and work for the best. You've come to the right place to grow your career. The Transit Control Lead monitors workflow and provides guidance to Operations personnel, which includes but not limited to Exceptions, Wires, ACH, Remittance, Oil & Gas and Item Processing; ensures effective, efficient, and quality work is produced according to department standards and procedures; provides assistance in resolving complex problems, both internal and external; makes recommendations to supervisor regarding policy and procedures; assumes responsibility for training staff and establishing/implementing and reviewing departmental policies and procedures; reports monthly operational statistics to management; performs as a backup for employees on leave; works on special projects, bank acquisitions, and mergers as assigned.

Requirements

• Thorough knowledge processing systems in assigned departments.
• Thorough knowledge of bank operations
• Working knowledge of accounting principles and practices
• Excellent PC and software application skills; ability to operate 10 key by touch
• Excellent interpersonal skills including oral and written communications skills and leadership skills
• Excellent customer service/relations skills
• Excellent problem resolution skills
• Excellent organization and leadership skills; ability to motivate employees to foster a team atmosphere

Nice To Haves

• Completion of an Associates Degree or higher in Business related field of study and 3-5 years in bank operations, preferably Bank Operations or 6-8 years’ equivalent combination of education and experience.

Responsibilities

• Coordinate and lead daily workflow, including quality and quantity control, prioritization of tasks and efforts, and team schedules.
• Handle complex issues, such as phone calls or emails, requiring a heightened level of knowledge and/or authority.
• Work very closely with the department manager to plan special projects, represent the department in meetings, and provide input regarding decision making and problem solving.
• Work very closely with the processing team, training new employees, monitoring performance and production, tracking attendance, and providing input to department manager regarding personnel matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree