Transit Center Platform Manager (Grade 13/5)

City of Huntsville • Huntsville, AL

9d

About The Position

The City of Huntsville’s Public Transit Department is seeking a Transit Center Platform Manager to assist fixed-route drivers with customer service and the safe loading, unloading, and securement of wheelchair-bound passengers at the Transit Center. This supervisory, security, and managerial role leads Bus Operator employees in transit service-related functions, responds to customer questions and disturbances, de-escalates disputes, and contacts the Huntsville Police Department when security threats arise. The position also serves as an additional Operations Supervisor.

The Public Transportation Department’s mission is to provide safe, efficient, and customer-friendly transit services to citizens and guests. Its Access service is a specialized, door-to-door, demand-response paratransit service using radio-dispatched, ADA-accessible vehicles.

Requirements

• High school diploma from a school accredited by a regional accrediting agency recognized by the U.S. Department of Education, or a GED certificate issued by the appropriate state agency.
• Specialized training (certificate or diploma) in managing front-line employees in a service-related business or industry, or at least five years of equivalent work experience as a Public Transit Supervisor or Public Transit Dispatcher.
• Class B CDL license with a Passenger Endorsement.
• Minimum training in Customer Service, Coaching Employees for Success, Defensive Driving Techniques, ADA Rules and Regulations, and ETA Rules and Regulations for operating public transit.

Nice To Haves

• Public Transit Operations experience preferred.

Responsibilities

• Assist fixed-route drivers with customer service.
• Assist with the safe loading, unloading, and securement of wheelchair-bound passengers at the Transit Center.
• Lead Bus Operator employees on transit service-related functions.
• Respond to customer questions and disturbances at the Transit Center.
• De-escalate disputes.
• Contact the Huntsville Police Department for security threats.
• Serve as an additional Operations Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED