Transit Analyst

City of Glendale•Glendale, CA

3d•Onsite

About The Position

Under general supervision, this journey level classification in the Transit Series performs the more complex assignments in transit work requiring complete knowledge of transit principles and practices. Essential functions of the job include, but are not limited to, the following: Ensures Department services are provided with exceptional customer service and the highest level of ethical standards. Works with Transit Division staff to manage and implement the City's fixed route and demand response service programs, including service change initiatives, and other public transportation related programs. Performs weekly early morning vehicle pull-out compliance inspections. Coordinates all Geographic Information System (GIS) and related service data for transit information and updates third party users of ArcGIS data. Prepares maps and reports using GIS mapping and data analysis tools. Coordinates real time transit information systems for information accuracy, passenger functionality and management reporting. Utilizes information systems to produce agency administrative reports, and works with respective programs to implement corrections or changes to transit information. Maintains inventory control system for transit assets. Performs inventory and condition audits to assist in implementing strategies and activities to maintain the Federal Transit Administration’s standards for State of Good Repair. Develops guides, standards and inspection procedures for the collection of asset data; provides analysis and interpretation of data for use. Collects, reports, and prepares audit materials, and ensures compliance for annual Federal, State, and local grant requirements. Researches, field monitors, performs field data collection, analyzes and identifies trends of the service operations based on various data gathering. Collects, manages and reports monthly and annual performance data to regulatory agencies and auditors. Serves as Transit Division subject matter expert for vehicle based electronic equipment and software such as mobile data terminals, GPS, passenger counters, announcement systems, revenue collection (fareboxes), and camera surveillance systems. Prepares grant applications and grant administration to support Transit Division projects and programs. Prepares, coordinates and implements a variety of ridership and community outreach programs. Develop graphics, print, and digital marketing collateral for service change initiatives and community outreach efforts. Performs detailed field assessments and inventories of bus stops and zones. Evaluates current Engineering and Development projects along bus routes and at bus stops. Coordinates filming, special events and construction permit activity affecting transit routes. Writes draft transit related reports and prepares presentations for use at Department, Commission and Council Meetings. Writes draft transit related requests for proposals, bids, contracts, and agreements. Participates in development of systems, programs and procedural standards; develops methods for implementing monitoring standards. Actively identifies strategies and develops programs to increase and improve transit services, customer service and passenger safety. May coordinate and supervise the work for staff support, interns, youth workers and volunteers. Represents the City on regional committees and working groups. May drive on City business as necessary. Assumes responsibility for ensuring the duties of the position are performed in a safe efficient manner. Performs other related duties as assigned or as the situation requires.

Requirements

Two years of recent experience in Transit administration/management is required.
Bachelor’s Degree in Transportation, Planning, Public Administration, Geography, Computer Science, Finance, Engineering, Business, or a related field is required.
Valid Class C California driver's license is required.
Knowledge of Principles and practices of fixed route transit and demand response services.
Knowledge of and skill in Data analysis.
Knowledge of and skill in Exceptional customer service practices.
Knowledge of and skill in ERSI ARCGIS software for production of maps and to conduct data analysis.
Knowledge of Transit systems.
Knowledge of Principles and practices in transit operations, planning, administration, and management.
Ability to Provide exceptional customer service to employees and vendors.
Ability to Collect, analyze and interpret data for transit service reporting and transportation planning related studies.
Ability to Develop necessary skills from on-the-job training and meet the standards of performance for the classification by the end of the probationary period.
Ability to Establish and maintain smooth working relationships and efficiently resolve interpersonal conflicts.
Ability to Foster a teamwork environment.
Ability to Learn policies, procedures, and guidelines.
Ability to Meet the physical requirements necessary to perform assigned duties in a safe and effective manner.
Ability to Model and practice the highest standards of ethical conduct.
Ability to Organize work, set priorities, meet critical deadlines, and complete a variety of assignments in an effective and timely manner.
Ability to Prepare oral, written and graphic reports and make presentations.
Ability to Work independently with frequent interruptions.
Ability to Work in a dynamic, fast-paced, and high demand environment.
Skill in Effective oral and written communications, both on a one-on-one and a group basis.
Skill in Utilize a variety of Microsoft Office suite programs.
Willingness to Work the necessary hours and times, including early mornings, nights and weekends to accomplish goals, objectives and required tasks.
Willingness to Work outdoor field activities in all types of weather conditions.
Willingness to Assume responsibility for maintaining a safe working environment.

Nice To Haves

Transit experience with a local government agency is desirable.

Responsibilities

Manage and implement the City's fixed route and demand response service programs, including service change initiatives, and other public transportation related programs.
Perform weekly early morning vehicle pull-out compliance inspections.
Coordinate all Geographic Information System (GIS) and related service data for transit information and updates third party users of ArcGIS data.
Prepare maps and reports using GIS mapping and data analysis tools.
Coordinate real time transit information systems for information accuracy, passenger functionality and management reporting.
Utilize information systems to produce agency administrative reports, and work with respective programs to implement corrections or changes to transit information.
Maintain inventory control system for transit assets.
Perform inventory and condition audits to assist in implementing strategies and activities to maintain the Federal Transit Administration’s standards for State of Good Repair.
Develop guides, standards and inspection procedures for the collection of asset data; provide analysis and interpretation of data for use.
Collect, report, and prepare audit materials, and ensure compliance for annual Federal, State, and local grant requirements.
Research, field monitor, perform field data collection, analyze and identify trends of the service operations based on various data gathering.
Collect, manage and report monthly and annual performance data to regulatory agencies and auditors.
Serve as Transit Division subject matter expert for vehicle based electronic equipment and software such as mobile data terminals, GPS, passenger counters, announcement systems, revenue collection (fareboxes), and camera surveillance systems.
Prepare grant applications and grant administration to support Transit Division projects and programs.
Prepare, coordinate and implement a variety of ridership and community outreach programs.
Develop graphics, print, and digital marketing collateral for service change initiatives and community outreach efforts.
Perform detailed field assessments and inventories of bus stops and zones.
Evaluate current Engineering and Development projects along bus routes and at bus stops.
Coordinate filming, special events and construction permit activity affecting transit routes.
Write draft transit related reports and prepare presentations for use at Department, Commission and Council Meetings.
Write draft transit related requests for proposals, bids, contracts, and agreements.
Participate in development of systems, programs and procedural standards; develop methods for implementing monitoring standards.
Actively identify strategies and develop programs to increase and improve transit services, customer service and passenger safety.
May coordinate and supervise the work for staff support, interns, youth workers and volunteers.
Represent the City on regional committees and working groups.
May drive on City business as necessary.
Assume responsibility for ensuring the duties of the position are performed in a safe efficient manner.
Perform other related duties as assigned or as the situation requires.