Transformation Manager (US Based)

Duvo•New York City, NY

5d•Onsite

About The Position

You will own the customer's actual business transformation, not just the Duvo deployment. Most AI platforms get installed and then sit there. Your job is to make sure that doesn't happen. You act as a management consultant embedded in the customer's business. You work at C-level and board level, connecting Duvo's capabilities to outcomes that matter on an income statement: revenue growth, margin expansion, better return on deployed capital, fewer FTEs tied up in manual work. You're not selling software features. You're building the business case for operational change, getting buy-in from the people who control budget, and then making sure the change actually sticks. The other half of the job is change leadership. AI transforms processes, but it also disrupts how teams work, who does what, and what skills matter. You help the customer's organization adapt to that. You work with their leadership to redesign roles and workflows so people thrive with AI rather than resist it. When a category management team goes from spending 80% of their time on data entry to 80% on decisions, someone needs to help the organization make that transition real. That's you. Our AI Solutions Consultants build the automations. You operate above that, in the business context. While ASCs map processes in Clarity and build workflows, you're with the customer's COO defining which processes to transform first and why, reviewing whether the change is actually landing (are people using the new process? are the numbers moving?), and pushing for the next phase. You present proof packs to boards and exec teams. You're the reason a pilot turns into a company-wide rollout. Your unit of ownership: the customer's transformation roadmap and its business results. You own the strategic relationship with C-level stakeholders, the proof of outcomes, and the commercial conversation that follows.

Requirements

Real FMCG or retail experience (worked inside or directly with retailers or CPG companies).
Understanding of how category management, trade terms, supply chain, or finance ops actually run.
Big 4 or top-tier consulting background (e.g., Deloitte, PwC, EY, KPMG, McKinsey, or Accenture).
Experience structuring a business case, running a steering committee, and presenting to a board.
Discipline of proving outcomes in currency, not sentiment.
C-level credibility; ability to hold your own with COOs, CFOs, and board members.
Ability to lead strategic conversations, not just project updates.
Ability to tell executives what they need to hear, backed by data and business logic.
Experience in outcome measurement and proof: defining a baseline, tracking metrics, and building a case for ROI.
Ability to show concrete business impact (hours saved, error rates reduced, revenue recovered).
Expansion mindset: seeing the pilot as the beginning and thinking about where else Duvo should go.
Ability to own the commercial conversation around expansion alongside the AE, framing it around outcomes delivered.
Experience with change management in practice, getting teams to adopt new ways of working.

Nice To Haves

Led transformation programs that touched multiple business units or geographies.
Implemented or worked with automation platforms (RPA, workflow tools, or similar) and understand their strengths and limitations firsthand.
Speak Czech, French, or a Nordic language.

Responsibilities

Own the customer's actual business transformation, not just the deployment.
Act as a management consultant embedded in the customer's business.
Connect Duvo's capabilities to outcomes that matter on an income statement: revenue growth, margin expansion, better return on deployed capital, fewer FTEs tied up in manual work.
Build the business case for operational change and get buy-in from budget controllers.
Ensure the change actually sticks.
Lead change management efforts to help the customer's organization adapt to AI transformation.
Work with customer leadership to redesign roles and workflows so people thrive with AI.
Define which processes to transform first and why with the customer's COO.
Review whether the change is actually landing and push for the next phase.
Present proof packs to boards and executive teams.
Own the customer's transformation roadmap and its business results.
Own the strategic relationship with C-level stakeholders.
Own the proof of outcomes.
Own the commercial conversation that follows.