Relocation Specialist - US Based Remote

Anywhere•US Remote City, US Remote State

1d•$21 - $35•Remote

About The Position

The Corporate Relocation Listings Specialist on the CB Realty Leads operations team acts as a liaison between a designated team of real estate agents and various clients/partners who entrust us with their referral business. This role is managing and delivering effective communication to all parties throughout the life of the referral; and is critical in converting leads and ensuring the highest level of service is delivered to our clients and partners.

Requirements

High School Diploma or equivalent.
Two or more years of experience in a customer-centric business environment with administrative responsibilities.
One or more years of experience in the relocation or real estate industry (preferred).
Proficiency in Microsoft Office (Word, Excel, Outlook).
Excellent data entry skills with strong attention to detail.
Ability to work well under pressure with excellent organizational skills.
Strong interpersonal skills to interact successfully with internal and external customers at all levels.
Flexibility to work shifts accommodating clients in various time zones and weekends as required.
Professional verbal and written communication skills.
Creative problem-solving abilities.

Responsibilities

Receive and review incoming referrals to understand all instructions and client needs to ensure a successful referral match.
Assign the most qualified agent to assist customers in successfully completing their real estate transactions.
Complete any necessary entry related to the referral.
Release referral agreements to agents for acceptance and confirm acceptance with clients.
Ensures agent reporting is fully inclusive and submitted on client directed forms in accordance with SLAs.
Facilitation of property management: Includes coordination of utility and property maintenance transfer, billing and reimbursement on applicable properties in conjunction with the Accounting group.
Maintain regular communication with agents to obtain initial and critical milestone updates, sharing appropriate feedback with the referral source.
Monitor all communications from agents and clients, manage information accordingly, and follow up on open or overdue items.
Address any signs of concern by reaching out to resolve issues or take corrective action.
Obtain, review, and share contract information with referral source.
Ensure all closing-related information is shared with all parties.
Maintain data integrity in all systems.
Run reports to ensure timely updates are received and delivered to all parties.